#Hendie-balance
wary drum
Hi there, where is your account located?
Mostly you want to create a top up: https://stripe.com/docs/api/topups/create. You can see how to make POST requests with the CLI here: https://stripe.com/docs/cli/post
You can also read through https://stripe.com/docs/connect/top-ups which talks about topups.
Lastly, you can do this via the Dashboard, which will likely be easier than CLI.
wary drum
No, you can't top-up your bank_account balance.
vapid lantern
not at all, or just not on the Dashboard?
wary drum
Not at all.
vapid lantern
huh?
wary drum
Why do you need to top up your bank_account balance?
vapid lantern
we use ach, and that will not use funds from our card balance
ach seems to stay pretty much in the bank_account realm
wary drum
Yes with our legacy ACH flow it adds to your bank_account balance. This was a previous regulatory requirement.
However, you can still transfer from your card balance if needed.
vapid lantern
but when I retrieve balances from our platform account it gives me two balances, one for bank_account and one for card. And if I try to transfer money to another connected account bank_account balance it will not do it from our card balance
or has that chenged?
I have not tried that for a while
wary drum
Sure that's correct with legacy ACH. But that doesn't stop you from transferring card balance to your Connected Account if needed
It isn't possible to top up your bank_account balance. So, if you need to add more funds to your platform, you have to transfer these extra funds via card balance.
With the ACHv2 flow (the new ACH flow), we no longer deposit those funds into you bank_account balance.
They also now go into your card balance
vapid lantern
can I transfer card balance funds to my bank-account balance ?
wary drum
No that's not possible
vapid lantern
how do I know whether I am using legacy ACH or v2 ?
wary drum
Are you using PaymentMethods (pm_xxxx) for ACH payments?
vapid lantern
no
wary drum
ACHv2 was released relatively recently. If your account has been processing for a while, and hasn't been updated, then you are likely still on the legacy flow.
wary drum
Docs on the new flow are here: https://stripe.com/docs/payments/ach-debit/accept-a-payment
vapid lantern
thanks
wary drum
Sure!
vapid lantern
I do have a problem tho - our accountant withdrew to much from our bank_account balance, and we need to top that up again
wary drum
Okay in that case if it is a one-off, you can write into our Support team (https://support.stripe.com/contact/login) and see if they can help you move funds into your bank account balance. However, the result here might just be that you need to make a portion of transfers from your card balance.
vapid lantern
hmm, OK, I will consider that