#Zach-terminal-reset

1 messages · Page 1 of 1 (latest)

gleaming tartan
#

Hey there, let me go find the reset sequence, one sec!

rain gazelle
#

Thank you!

gleaming tartan
#

Okay:

  1. Make sure the reader is turned on, is connected to power, and a working network with an Internet connection is available
  2. Press and hold the two buttons with the blue lines for 10 seconds (there's one on each side of the reader)
  3. A dialog will appear asking you if you're sure you want to factory reset the device; tap Yes to begin the factory reset
  4. The screen will go blank, then transition through several other screens as the device erases itself and prepares for the reset
  5. The reader will indicate it's not connected to the Internet and prompt you to connect to WiFi; tap on Connect to WiFi
  6. Select a WiFi network, enter the password, and Connect
  7. Once the WiFi shows as connected, hit the back button in the lower left
  8. The reader will indicate it's connected and ready to update; tap on the Update button
  9. The reader will download and install the latest firmware, then prompt you to select a language
  10. At the Modify system settings screen turn on the Allow modifying system settings switch
  11. Tap on the back button in the lower left
  12. The screen will go back and forth a couple times, then you'll be prompted to choose a country
  13. The reader will then download and install the software and configuration for the country you select
  14. You may see the new black splash screen or the old white splash screen at this point; either way, hold the power button down and then select the Restart option
  15. After the reader finishes restarting and connecting to the network it should end up on the normal splash screen after a few minutes and be ready to use!
rain gazelle
#

Thank you! I was able to reset the device and enter the correct credentials. I greatly appreciate your assistance

gleaming tartan
#

Wahoo!

rain gazelle
#

One last question for you, how do I find the Ethernet MAC address for the device? I am only seeing the wifi MAC address, and I'd like to enter the device's docking station into our network portal in the event that we have issues with wifi

gleaming tartan
#

Not positive, checking with a colleague. One moment