sydney - afterpay refund | Stripe Developers | Page 1

woeful turtle May 4, 2022, 7:52 PM

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Hello! Just starting a thread for you -- I'll review and respond as soon as I can 🙂

swift cape May 4, 2022, 7:52 PM

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Thank you!

woeful turtle May 4, 2022, 7:53 PM

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Was the payment less than 180 days ago?

swift cape May 4, 2022, 7:54 PM

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Yes! last month

woeful turtle May 4, 2022, 7:56 PM

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Hmm can you share the failing refund request?

swift cape May 4, 2022, 7:57 PM

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Yes

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I just checked our funds we have over $1000 and other refunds are working

mellow rune May 4, 2022, 8:02 PM

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@swift cape where is that screenshot coming from exactly? That doesn't look like a Stripe UI

swift cape May 4, 2022, 8:10 PM

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Sorry in squarespace

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Let me do it in stripe

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mellow rune May 4, 2022, 8:12 PM

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Now you have a clear error. You can't refund if you don't have enough funds in your balance

swift cape May 4, 2022, 8:23 PM

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What does that mean?

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I have enogh funds

mellow rune May 4, 2022, 8:25 PM

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Well the error message says you don't though.

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It says your balance is not sufficient to refund that payment

#sydney - afterpay refund