rafael-payout-schedule | Stripe Developers | Page 1

steep bone May 4, 2022, 4:31 PM

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Hi there! Can you provide the full code here?

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Or can you provide a request ID?

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For the update

merry dawn May 4, 2022, 4:31 PM

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just attached the post fields

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when i try to look for the request on the logs i dont find it

steep bone May 4, 2022, 4:37 PM

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Have you logged out the acc variable to ensure it is the account ID?

merry dawn May 4, 2022, 4:38 PM

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yes

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and yes the acc id of the account

steep bone May 4, 2022, 4:43 PM

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Hmm and you aren't seeing any error?

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So the request is going through

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?

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Can you provide your account ID?

merry dawn May 4, 2022, 4:44 PM

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of the platform or the account that im trying to update?

merry dawn May 4, 2022, 4:45 PM

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steep bone Hmm and you aren't seeing any error?

no just blank when i do the var_dump

steep bone May 4, 2022, 4:45 PM

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merry dawn of the platform or the account that im trying to update?

Either is fine

merry dawn May 4, 2022, 4:45 PM

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acct_1KrNdY2EN2fYHAOB -- connected account id

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any news?

steep bone May 4, 2022, 5:01 PM

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Sorry, server is busy. Looking!

merry dawn May 4, 2022, 5:02 PM

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no problem

steep bone May 4, 2022, 5:03 PM

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Okay so looking at that Connected Acccount I do see your updates going through, however they are erroring. Take a look at https://dashboard.stripe.com/acct_1KrNdY2EN2fYHAOB/test/logs/req_046ZT9Ma5Cie4P

merry dawn May 4, 2022, 5:03 PM

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now i got a message saying
{"error":"Stripe: You cannot lower this merchant's delay below 7"}

steep bone May 4, 2022, 5:04 PM

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Yep

merry dawn May 4, 2022, 5:04 PM

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you right, any ideai what this error means

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why i cant lower the delay days to 4

steep bone May 4, 2022, 5:04 PM

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Yep you can't set a delay below the country default.

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https://stripe.com/docs/payouts#standard-payout-timing

Receiving payouts

Set up your bank account to receive payouts.

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Hmm actually that's strange.

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As this is a PT account...

merry dawn May 4, 2022, 5:05 PM

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yap portugal allow to 3 days

steep bone May 4, 2022, 5:07 PM

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Alright we don't know much about these payout delays as they aren't related to integration development. I'd recommend contacting our Support team and asking about it: https://support.stripe.com/contact/login

merry dawn May 4, 2022, 5:08 PM

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will reach out to them, to see why its happening

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the chat allways says connecting

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what is the best way to get in touch with the support team

steep bone May 4, 2022, 5:09 PM

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You can either request a call, chat, or email via the above

merry dawn May 4, 2022, 5:10 PM

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ok, so have another question regarding the accounts on express

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i'm aware of the service terms accpetance but dont really know what i need to do on this topic to comply with the stripe requiremnts

steep bone May 4, 2022, 5:12 PM

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With Express we handle that for you.

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The Express account will accept the ToS when they complete Onboarding

merry dawn May 4, 2022, 5:13 PM

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but i was told that we needed to include the service terms on our platform

steep bone May 4, 2022, 5:15 PM

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On the last screen of the onboarding flow, the Express user will see some text that indicates they are agreeing to Stripe's ToS.

merry dawn May 4, 2022, 5:17 PM

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yeah, but we as platform need to include a page with the terms also, like policies,...?

steep bone May 4, 2022, 5:18 PM

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If you want to display your own terms then that's up to you. In terms of indicating that an Express Account has agreed to Stripe's ToS, we handle that during the Onboarding Flow.

merry dawn May 4, 2022, 5:41 PM

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alright thanks for clarifying, its not we want was what stripe that we should do

calm tiger May 4, 2022, 5:47 PM

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@merry dawn Do you have any other questions? bismark had to head out, but I can answer any other questions you have

#rafael-payout-schedule