akin-tax-calculation | Stripe Developers | Page 1

green briar May 4, 2022, 3:31 PM

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Hello @open marsh let me look

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https://stripe.com/docs/tax/customer-locations#address-hierarchy covers how we do address resolution and when we fall back to the IP address, does that help?

open marsh May 4, 2022, 3:35 PM

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Yes thanks, i did that but seeing the tax calculated

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I am in test mode at the moment so not sure if that is why

green briar May 4, 2022, 3:40 PM

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I'm sorry I don't follow what you said. You said the "tax is calculated" which seems fine? Can you be a bit more explicit/clear about what is/isn't working, what you see, what you expect, with detailed examples

open marsh May 4, 2022, 3:43 PM

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My bad, i follow that process but the tax is not been calculated, i got not enough customer information even though i have the ip address tax calculation enabled

green briar May 4, 2022, 3:43 PM

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Providing detailed examples will be a lot more helpful and then I can help you look

open marsh May 4, 2022, 3:44 PM

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Okay just a moment please

green briar May 4, 2022, 3:45 PM

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of course!

open marsh May 4, 2022, 3:46 PM

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Here is how i am creating my customer

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Here is where i create an invoice item and an invoice, when i would expect my response to include the calculated tax

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balmy estuary May 4, 2022, 3:49 PM

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Hi there, stepping in for koopajah as they need to step away. Give me a moment to catch up.

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Can you provide a specific example invoice ID where you don't see tax?

open marsh May 4, 2022, 3:50 PM

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Here is the response i got from invoices

balmy estuary May 4, 2022, 3:50 PM

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Ah

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That invoice isn't finalized

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When you create an invoice it doesn't finalize for 1 hour unless you finalize it manually.

open marsh May 4, 2022, 3:50 PM

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Oh

balmy estuary May 4, 2022, 3:50 PM

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Tax is set upon finalization, which is when the PaymentIntent is created.

open marsh May 4, 2022, 3:51 PM

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So i have to call the invoice.finalise(invoice_id) to get tax rate?

balmy estuary May 4, 2022, 3:52 PM

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Yes or you could use https://stripe.com/docs/api/invoices/upcoming if you want to preview it ahead of time.

open marsh May 4, 2022, 3:54 PM

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Oh great! I will try that, thanks for you help

balmy estuary May 4, 2022, 3:55 PM

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Sure thing!

open marsh May 4, 2022, 4:10 PM

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Hey i did that but getting customer location invalid error. automatic_tax[enabled]=true enough customer information must be provided

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Even though i have the customer address correct and have ip address tax calculation enabled too

balmy estuary May 4, 2022, 4:11 PM

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Can you provide the invoice ID?

open marsh May 4, 2022, 4:13 PM

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in_1KvkosGzQvwaByBEciGbr0qX

balmy estuary May 4, 2022, 4:21 PM

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Thanks, give me a moment. Server is busy

open marsh May 4, 2022, 4:23 PM

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Okay, thanks

balmy estuary May 4, 2022, 4:32 PM

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Alright so it looks like we didn't recognize the address that you used.

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You can see the Tax location status for that customer is Unrecognized location

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I think you have a typo in your address

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from googling it I think it should be plains?

open marsh May 4, 2022, 4:34 PM

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Yeah that could be why, try again

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I had the ip address tax activated too why isnt it using that?

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Adjusted that but still same thing error and i would think it would use the customer ip for tax if address not found

balmy estuary May 4, 2022, 4:46 PM

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Hmm let's start with the address then handle IP

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Can you try Rd instead of Road?

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I'm surprised that would be the case

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But also looks like what comes up as the official address

open marsh May 4, 2022, 4:49 PM

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Yes using the same address to test, i have updated Road to Rd

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I can change the customer address if you think it because the same as the official address

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Would you like me to do that?

balmy estuary May 4, 2022, 4:53 PM

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Yeah, or if there is another address that you know to test with? For some reason the system isn't liking that one.

open marsh May 4, 2022, 4:53 PM

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Okay just a moment I will change the address now

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I have updated the address

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If this doesn’t work maybe we can try the ip option then

balmy estuary May 4, 2022, 5:09 PM

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Let me know what the update does

open marsh May 4, 2022, 5:12 PM

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Still getting same error

solar grail May 4, 2022, 5:14 PM

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👋 I'm hopping in since bismark needs to head out soon - give me a minute to catch up

open marsh May 4, 2022, 5:15 PM

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Heyy!! Thanks

solar grail May 4, 2022, 5:23 PM

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From my understanding of our fallback behavior with taxes, we don't fallback to the IP address unless the other information (shipping address, billing address) isn't provided at all. So since you did provide an address, we use it to try and calculate tax behavior

open marsh May 4, 2022, 5:26 PM

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Its not working even though the information are correct

solar grail May 4, 2022, 5:30 PM

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The country needs to be two character country code - you used the full name by accident. So change "Canada" -> CA

open marsh May 4, 2022, 5:32 PM

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I have updated that trying again now

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That seems to work when the country name is updated but the tax amount shows 0

solar grail May 4, 2022, 5:47 PM

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What's the invoice ID you're seeing that for?

open marsh May 4, 2022, 5:48 PM

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in_1KvmITGzQvwaByBEFg3wPmE4

solar grail May 4, 2022, 5:51 PM

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have you made sure to set up your automatic tax settings so that you're collecting tax in that region? https://dashboard.stripe.com/test/settings/tax

Specifically, you'll want to check under the tax registrations section

open marsh May 4, 2022, 5:55 PM

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Oh yeah it was empty but will try again and see, that should fix that issue i would assume. Do have to have tax registration on all the possible countries that i might have customers at?

solar grail May 4, 2022, 6:05 PM

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Yup, I believe that's the general idea

open marsh May 4, 2022, 6:13 PM

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Oh thanks for you help

solar grail May 4, 2022, 6:16 PM

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👍

#akin-tax-calculation