#StefanJimmy-invoices and receipts
crystal ice
👋 happy to help
do you have any invoice or subscription ids that I could take a look at and see what happened?
ashen quarry
Yes! I have this one!
https://dashboard.stripe.com/invoices/in_1KCu5qHuluxQrqxujaKyAcrE
This is created from a yearly subscription
crystal ice
thanks, I'm taking a look now
ashen quarry
Thanks a lot! Also, how does it goes with receipts? Do we need to send them manually or they are sent by default on any charge/payment?
crystal ice
you can read more about sending receipts here https://stripe.com/docs/receipts#receipts-with-billing
there are some settings that you might need to change https://dashboard.stripe.com/account/emails
in order for the receipts to be sent automatically
ashen quarry
I see, okay thanks!
crystal ice
otherwise you could send the receipts manually via the dashboard
ashen quarry
I think we are good on the settings then. And our customers have the email field populated
So that means for the given invoice we should have a receipt sent
crystal ice
you should probably go to billing settings in the Email customers about section
ashen quarry
Yes, that one was enabled!
crystal ice
I meant to go to this page https://dashboard.stripe.com/settings/billing/automatic
to the Mange invoices set to customers
ashen quarry
Okay so based on this and the previous screenshot, seems that they should have received the finalized invoice and the receipt that was paid, right?
crystal ice
I think so, if the user haven't received an email, then I would have to ask you to write to support https://support.stripe.com/?contact=true so they could investigate why it didn't go through
ashen quarry
Okay then! Thanks a lot for your help! Much appreciated