sam-chargeback-connect

[frozen solstice]

Hey Sam 👋 how can we help?

[worthy knoll]

A client of ours, did a chargeback by mistaeke... and then, called Amex and said the charge was ok... the result was..

• We got our fee from stripe connect.
• He got money taken out by Stripe for the chargeback
• He got money taken out from Amex.

We need to find out if the money is going back to his account... as he basically, paid twice.

It is a bit confusing... would need to show you on our account... or.. is thre phone support?