#lumen-connect-non-US

1 messages · Page 1 of 1 (latest)

white acorn
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Hello 👋
Can you provide more context? What errors are they seeing?

junior shuttle
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They say that when any customer places an order for a canadian seller, the transaction fails, the platform doesn't get the transaction fee, and the payment is accepted but the buyers don't get the product.

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But US orders do work.

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I'm currently talking to them, trying to find out more details.

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How would you go about diagnosing this issue?