#thx-payment

1 messages · Page 1 of 1 (latest)

vagrant pumice
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Do you have a payment ID I can look at? Something like pi_xxx, which you would be able to find through the dashboard

safe plinth
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pm_1KunlX2S8UC09P0uiuHivsVd

vagrant pumice
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That payment looks fine on my end

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If you still have concerns, you can contact support (https://support.stripe.com/contact) and ask them to take a closer look at your account

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

safe plinth
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already contacted them

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It also says

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Your account isn’t eligible

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Due to terms of service

vagrant pumice
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That's something only support will be able to help you with - we can't help with account-specific questions here (this channel is for developer/technical questions)

safe plinth
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ahh alright

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But if I did send the item

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And it was delivered

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does that mean I wouldn’t receive the money

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As the email says

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Our systems recently identified charges that appear to be unauthorized by the customer, meaning that the owner of the card or bank account did not consent to these payments. This means that we can no longer accept payments

vagrant pumice
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I'm sorry, but that's really something you'll have to talk to support about - it sounds like your account has been flagged for some reason, and we take a number of precautions once an account is in that state. Support will be able to answer your question about the funds

safe plinth
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ah okay

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Is there still a risk of not receiving money do you think?

vagrant pumice
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I have no idea - it really depends on your particular situation

safe plinth
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Alright

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Thanks anyway