jaked - Subscription Trial | Stripe Developers | Page 1

rain surge May 3, 2022, 3:58 PM

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Hi 👋

fallow jay May 3, 2022, 3:59 PM

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Hey there

rain surge May 3, 2022, 3:59 PM

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Taking a look at the Customer

fallow jay May 3, 2022, 3:59 PM

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We are getting sooo many signup scammers now that we have a free trial... its crazy

rain surge May 3, 2022, 4:01 PM

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Yeah, because of the free trial the payment methods are not evaluated until the first invoice requiring a charge.

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Have you considered collecting payment method data separately from signing up for the free trial?

fallow jay May 3, 2022, 4:03 PM

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We do collect payment data on free trials ... we haven't changed our signup process at all. User provides all payment info as a part of our signup flow. We create the card via stripe.js, pass the token to the server, create the customer w/ that card token, then add the subscription

rain surge May 3, 2022, 4:04 PM

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No I mean the card data isn't validated until after the free trial AFAIK

fallow jay May 3, 2022, 4:07 PM

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I do see that the setup intents are failing

rain surge May 3, 2022, 4:08 PM

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Okay can you share a Setup Intent ID?

fallow jay May 3, 2022, 4:09 PM

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seti_1KvNReGhx9M4dYTO1UofJYZB

rain surge May 3, 2022, 4:12 PM

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Okay so this should. have fired off a setup_intent.setup_failed event
https://site-admin.stripe.com/docs/api/events/types#event_types-setup_intent.setup_failed

You could listen for this and de-activate the subscription for that customer when this event fires.

fallow jay May 3, 2022, 4:14 PM

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Would that affect legit customers?

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Or is that only failing for the scammers?

rain surge May 3, 2022, 4:16 PM

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Well this is a Your card was declined error. Your integration should be able to handle this and request the customer try a valid card.

fallow jay May 3, 2022, 4:16 PM

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But when is that occurring?

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So our process is get payment info (use stripe js in browswer to get token) then pass token to server to create customer.. then add subscription

rain surge May 3, 2022, 4:17 PM

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This is your integration that is collecting the payment details.

fallow jay May 3, 2022, 4:17 PM

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Is it happening when we add the subscription async?

rain surge May 3, 2022, 4:18 PM

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I would test this out in your integration so you can validate how your users are experiencing this from their perspective. You can use Stripe test cards and run a version of your integration with your Test API key
https://stripe.com/docs/testing?numbers-or-method-or-token=card-numbers#declined-payments

fallow jay May 3, 2022, 4:18 PM

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But if using the stripe js lib...we already check for an error and display that to the user

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We only send the token to our servers if we don't get an error from calling createToken with the card object

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Yeah it looks lke the setup intent is created when the subscription is added to the customers acct

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event: evt_1KvNRfGhx9M4dYTOW5bDFZG7

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and when i click API it is from the adding of the subscription to the customer

rain surge May 3, 2022, 4:21 PM

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Son that case you would want to pause the subscription and request the user to come back on-session and add a valid payment method

fallow jay May 3, 2022, 4:22 PM

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Yeah.. looks like we need to listen to setup intent failed and not add the subscription at a minimum

rain surge May 3, 2022, 4:24 PM

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Well pausing the subscription until the user has entered a payment method that is validated would be an understandable approach, even if the issue occurred to valid customers

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And the scammers would figure out they couldn't take advantage of the free trial by passing random digits

#jaked - Subscription Trial