#Giovanna Nogueira - installments

1 messages · Page 1 of 1 (latest)

thin prairie
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Hello, if this is for a beta feature, I would recommend writing in to our support about this behavior. They can better connect you with the team that is in charge of the beta. https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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Do you have any IDs related to these charges? Did this behavior create new payment intents or something?

void moon
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I have already contacted them, but so far no response. I'm trying to understand what could have caused the problem.

The behavior did not generate any payment intent and we don't even have any record of the error. We became aware of the issue after the student submitted the card statement.

And indeed, we could see some sign of the failure just in the amount spent by the customer in the summary

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look here

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thin prairie
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Gotcha, support will get back to you as soon as possible about this. Unfortunately this server is more for developer coding questions so we don't have much of a way to look in to those charges

void moon
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ok, thank you for trying to help 💜