#Sharik-address-information
modest shard
Hi 👋 can you clarify what process you're currently using to collect customer payment information?
Also, it may be beneficial if your customers contact their issuers that are returning the do_not_honor declines to get a better idea of why they're doing so before you put too much work into updating your process.
vapid bane
Hello. Thanks for response. We've asked the customer to call bank. but we also want to add address fields to showup. Currently, We're using nothing advance. We just have Laravel application. We get payment intent from our server and then create stripe element with client secret and mount to the form. Just standard stuff. If that doesn't answer your question I can dm you some code if needed.
modest shard
Laravel built their Stripe integration, so we're not terribly familiar with how it works. Are you using the Payment Element with it by chance? Or one of our other elements?
modest shard
Ah sorry, I forget that Laravel the framework and Laravel Cashier aren't mutually inclusive.
Currently the Payment Element only collects address information if it is explicitly required for a type of Payment Method, and card payments don't require an address so the Payment Element does not collect it.
To collect this additional information you would need to build your own UI components to do so, and then pass that information into the billing_details when confirming the payment.
vapid bane
Yes, that's what I'm doing. but I don't see the address in stripe logs when payments are failed.
modest shard
Can you share the ID of a payment where you're seeing that behavior?
vapid bane
can I dm you?
modest shard
Sorry, we don't allow DMs here, if you want a private one-on-one conversation then this would need to be moved to a support ticket.
modest shard
Before I have you write in for that, I want to check if my hunch is right. When you're looking at the failed payments, are you checking the Payment Intent object or its associated Charge object?
The billing_details won't be on the Payment Intent, but are instead found on the Charge:
https://stripe.com/docs/api/charges/object#charge_object-billing_details
https://stripe.com/docs/api/payment_intents/object#payment_intent_object-charges-data
vapid bane
sorry
was getting calls
😄
let me check all charge
Yeah I see it
That's all I wanted to know
Thank you very much for this
modest shard
👍 Any time, happy to help!