#shroomlife-invoices
vague tundra
thank you
hazy umbra
please give me a few moments to take a look
vague tundra
yes of course. thanks
hazy umbra
what do you mean by the invoice has never been received by the client? as in they didn't receive the email?
vague tundra
yes. also I think the icon on the top maybe shows that. also the customer complained about not having received a mail but a charged payment.
tidal granite
to clarify, which mail is the one that was not sent? The 'reminder' email (from https://dashboard.stripe.com/settings/billing/automatic , the Send emails about upcoming renewals setting), or a payment receipt, or something else?
but yeah, either way, doesn't look any email (of either type) got sent to the customer for that invoice. definitely strange
ultimately the difference is that the first invoice was triggered by the subscription cycling normally(reaching the next billing period and generating a new recurring invoice), the second one was triggered by your API call https://dashboard.stripe.com/logs/req_fXVwck8tN6Vfj3 to reset the billing cycle(which triggers an immediate invoice and payment attempt) so we probably aren't able to send the email in that case. https://support.stripe.com/?contact=true should have a better grasp of how this works.