akeon - Bank Accounts | Stripe Developers | Page 1

olive pebble May 3, 2022, 12:07 AM

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Hello! Let me have a look...

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So that screenshot is from when it was working?

short ice May 3, 2022, 12:08 AM

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no this screen shot is when it's not working. the screenshot just shows I can connect to a bank account

olive pebble May 3, 2022, 12:09 AM

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Okay, so you click Done, then Set up bank account and what happens?

short ice May 3, 2022, 12:09 AM

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So when I clicked Done, I am not able to click Set up bank account

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the button is just disabled

olive pebble May 3, 2022, 12:09 AM

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Can you show me a screenshot of that?

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Also, are there any errors or warnings in your web developer console?

short ice May 3, 2022, 12:10 AM

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One second let me get those for you

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Here is the screenshot after Done is pressed and the console log

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This screenshot is on a Firefox browser but the same issue happens in Chrome. In Chrome the only console error that pops up is

The Financial Connections authentication flow requires "minimum-scale=1" to be set in your page's viewport meta tag.

olive pebble May 3, 2022, 12:15 AM

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How did you get to this page?

short ice May 3, 2022, 12:17 AM

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so I am creating a session from the code below using a form submit.

    $checkout_session = $stripe->checkout->sessions->create([
        'customer' => $customer_id,
        'mode' => 'setup',
        'payment_method_types' => ['us_bank_account'],
        'payment_method_options' => [
            'us_bank_account' => [
                'verification_method' => 'instant',    
            ],
        ], 
        'billing_address_collection' => 'required',    
        'shipping_address_collection' => [    
            'allowed_countries' => ['US', 'CA'],
        ],
        'success_url' => $domain . "/linked?session_id={CHECKOUT_SESSION_ID}&token=$token",    
        'cancel_url' => $domain . "/payment?app_id=$app_id",
    ]);

    header('HTTP/1.1 303 See Other');
    header('Location: ' . $checkout_session->url);

olive pebble May 3, 2022, 12:19 AM

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Does this happen with every test bank account or just some of them? https://stripe.com/docs/payments/ach-debit/accept-a-payment?platform=checkout#test-account-numbers

short ice May 3, 2022, 12:21 AM

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It seems to be all of them. I tested several with Test Institution, Test oAuth and Ownership Testing

olive pebble May 3, 2022, 12:23 AM

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Let me see if I can reproduce, hang on...

short ice May 3, 2022, 12:24 AM

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Sounds good

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thanks

olive pebble May 3, 2022, 12:25 AM

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If you omit the customer property does it work as expected?

short ice May 3, 2022, 12:27 AM

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No same issue

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Ownership Testing Institution was not there for me last week so maybe that introduced a new bug? I am not sure.

olive pebble May 3, 2022, 12:28 AM

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Oh, wait, I think my test was flawed, hang on...

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No... still can't reproduce on my end. The button is never disabled for me:

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Can you try in an incognito window or private browsing window and see if you get the same thing?

short ice May 3, 2022, 12:31 AM

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same issue in incognito mode :/

olive pebble May 3, 2022, 12:32 AM

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Hm...

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When you click on the disabled button what happens, anything?

short ice May 3, 2022, 12:35 AM

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nothing happens

olive pebble May 3, 2022, 12:36 AM

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When you go through the process does the account you select have a green Linked badge next to it by chance?

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Like this?

short ice May 3, 2022, 12:37 AM

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Yes for the ones I've already tried but the one's without it gives the same error

olive pebble May 3, 2022, 12:38 AM

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Can you generate a Checkout Session URL for me to try on my end? Trying to narrow down what the cause might be.

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I can reproduce with that URL. Interesting. Can you give me a URL with no customer set?

short ice May 3, 2022, 12:45 AM

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hmm, that is strange. I am on an Ubunutu 20.04 os

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I tried with Chrome, Brave and Firefox all same issues

olive pebble May 3, 2022, 12:46 AM

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Yeah, to clarify, I can reproduce with both URLs. It seems to be something specific to your account, investigating further now...

short ice May 3, 2022, 12:47 AM

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Sounds good, thanks

olive pebble May 3, 2022, 12:58 AM

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Still investigating, might be a few minutes!

short ice May 3, 2022, 12:58 AM

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no worries, take your time. thank you

olive pebble May 3, 2022, 1:12 AM

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I'm not sure what's going on here, to be honest. I've flagged internally, but I recommend you write in to support so they can investigate further: https://support.stripe.com/contact

short ice May 3, 2022, 1:14 AM

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Got it, should I just chat with support? Or is there a ticket system?

olive pebble May 3, 2022, 1:16 AM

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I would recommend writing in instead of using chat, I don't think the people you would chat with would be able to help with this specific issue.

short ice May 3, 2022, 1:18 AM

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hmm, silly question but can you show me how to write in to the proper place? I'm not seeing like a form to submit the issue only Contact Support

olive pebble May 3, 2022, 1:19 AM

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Try this: https://support.stripe.com/contact/email

short ice May 3, 2022, 1:20 AM

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Perfect, thank you so much for your help. I will write in and hopefully they can solve it

olive pebble May 3, 2022, 1:20 AM

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Sounds good! I'll push internally tomorrow as well, it's a strange one!

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Sorry about the trouble!

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I need to run, so I'm going to archive this thread now. 🙂

short ice May 3, 2022, 1:21 AM

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Yes, please any help would be appreciated. Alright you have a great night!

#akeon - Bank Accounts