#joshymort - ACH payment
lone cipher
I have the log of the PI loaded. The PI was created successfully. Which ID do you need?
olive jungle
You said it stopped working at some point. Can you provide a request ID where this operation succeeded? https://support.stripe.com/questions/finding-the-id-for-an-api-request
Want to know when it was working and when it stopped
But it helps to have some visuals with specific requests
lone cipher
The URL it's complaining about not finding stems from something the .NET SDK is doing behind the scenes after the payment intent object comes back. One that failed is req_ml9fENoA0MdEY5. One that worked is req_dKP1QRTJEUtazA
Note that it created the PI just fine. The .NET SDK does some sort of callback in between the PI being created and the form being injected via Stripe Elements.
And the UI gives us a message saying: "An unexpected error occurred when trying to use instant verification."
Which happens after one of the bank logos is clicked:
olive jungle
Those are both 200s
Ah I see
The failing request is not making it to the backend because it's failing validation earlier in the stack
Let me ask a coworker about this
lone cipher
Thank you. To be clear, the bank logos are the injected HTML from the JS SDK.
The auth window begins to open, then closes with that error (which is also someting that is being injected). Thanks again.
If it helps, I dug into the network traffic and got a req id for this specific failure: req_ZfdLMlXBPZu1ff
lone cipher
Thanks. Sorry to be a bother, but I got an actual error message digging deeper into network traffic: {
"error": {
"message": "You currently only have access to instant verifications. To access additional bank data from Linked Accounts, please contact us at https://support.stripe.com/contact/email.",
"type": "invalid_request_error"
}
}
We did not change anything with our account though. Should we just open a support ticket?
olive jungle
Have you logged into your dashboard today? Does it show any warnings or actions to take?