#loeffel-customer-ip

1 messages · Page 1 of 1 (latest)

opal lagoon
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Hi 👋 can you elaborate a bit on your question?

dapper sparrow
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Hey @opal lagoon , i am wondering if i manually need to collect (send it to stripe) the ip address of the customer from the legal point of an EU country; i am using the stripe js elements

opal lagoon
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Gotcha, thank you for that! Not that I'm aware of, and I wouldn't think so as our flows already attempt to collect that information during payment.

But our support team is more familiar with policy and could likely give you a more definitive answer.
https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

dapper sparrow
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Alright thanks @opal lagoon

opal lagoon
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Any time!