Ragnar-subscriptions

[stoic oar]

👋 happy to help

please give me a few moments

[wet vapor]

Take your time, im heading to lunch right now 😄

[stoic oar]

would be happy to continue chatting about this when you do come back

[wet vapor]

I am, did you find out anything?

[stoic oar]

subscription schedules is a good start

[wet vapor]

Ok, do you have any tips where I can find more information apart from the docs?

[stoic oar]

if you have specific questions I could help you out

[wet vapor]

I have read trough the docs about the topic jet im not quite sure how subscription schedules work towards my goal, only that they could be useful. How do they work together with the checkout page? Are there any more docs but the plain REST-API definitions?

[stoic oar]

the user will be forced to subscribe for the first 12 months at least
when you say this, Stripe doesn't really have the ability to control subscription cancellation, this is a logic that you need to handle in your code's logic

[wet vapor]

But then the user could just enter the stripe dashboard and cancel anyway?

[stoic oar]

they don't have access to your Stripe Dashboard

[wet vapor]

Yes, but they have their own subscription panel or did I unterstand this wrong?!

[stoic oar]

are you using Customer Portal(https://stripe.com/docs/billing/subscriptions/integrating-customer-portal)?

[wet vapor]

But i could, once the user requests to cancel create a phase to cancel the subscription after the subscription period end?!

😦

[stoic oar]

are you using Customer Portal(https://stripe.com/docs/billing/subscriptions/integrating-customer-portal )?

[wet vapor]

nvm

[stoic oar]

sorry, I don't understand

is that German?

[wet vapor]

We actually plan on using the protal - probably. Right now we want to get to know the boundaries of stripes capabilities to have a good base for planing our integration.

[wet vapor]

it is, i had to change the languaga to view the page 😄

[stoic oar]

no worries

AFAIK when a user cancels a subscription it will still be available until the end of the billing period

honestly I'm not sure if it's possible or not to do the minimum cycles

I will have to look at this

it might take a while, sorry for the inconvenience

[wet vapor]

So if we opt to not use the protal a user will only be able to cancel via our code?!

[wet vapor]

No problem, this is by far the best support i had in a while!

[stoic oar]

yes

[wet vapor]

Well, that is good to know, so we could just ignore the customer panel and implement our own 'panel' for viewing and canceling subscriptions within our app.

[stoic oar]

it would be good to take a look if Stripe provides an option for that, but I'll need to dig in a bit and try to ask some colleagues about it

[wet vapor]

that would be great.

[stoic oar]

unfortunately, I don't think we support this use-case out of the box

On the other hand

Customers can’t cancel subscriptions that are attached to schedules.
https://stripe.com/docs/billing/subscriptions/integrating-customer-portal?platform=billing#limitations

[wet vapor]

It sounds like this would serve our use/case exactly. Thank you very much for your help!! I think I can continue on my own from here. If not, i will check back! 🙂

[stoic oar]

please let me know if you need any more help

so I'm back with an update

You can use the Customer Portal for the Subscription managed by a Schedule, you can't cancel it but the user might be able to upgrade or change their payment method

[wet vapor]

Ok, thank you again, we will discuss this with our customer, they have quite strict rules for what sould be allowed and what not

[stoic oar]

let me know if you need any more help

[wet vapor]

I will, thank you 🙂

[scarlet cypress]

hi, what's up

Or anyone else if tarzan is currently not available. 🙂 For legal reasons we have to display additional information during checkout. Is there any way to provide additional text information when creating a checkout session, that is displayed on the checkout screen (ideally right above the checkout button)? So far the only option I can see is to create a custom checkout page with Stripe Elements, but I'd like to avoid this since our schedule is already really tight.

[wet vapor]

Hi, thank you for reopening.

[scarlet cypress]

that's not possible no

common feature request and we might support it one day but nothing available today

you could show the info before the redirect to Checkout perhaps

[wet vapor]

The reason why im asking: as I explained to tarzan, our customer wishes minimum subscription periods like: pay monthly but cant cancel within the first 12 months. At least in Germany its mandatory to show such information beneath the checkout button for legal reasons. As far as I know it is not sufficient to tell the customer before redirecting to checkout.

[wet vapor]

So it sounds like im bound to implementing a custom checkout page with stripe elements?

[scarlet cypress]

if that's a hard requirement then yes

[wet vapor]

Ok, thank you for your help.

[wet vapor]

Unfortunately it is. 😦

[scarlet cypress]

if you think our Checkout solution is not in line with a local requirement please write to https://support.stripe.com/?contact=true with the details of the relevant law etc so we can escalate to the product team, or let me know

[wet vapor]

Ok, but I think the problem is more about the very special requirements of our customer, that in turn lead to a very special legal situation that is hard to capture with the general checkout page.