_~__~~_~~_~_~_~_~_~ - help | Stripe Developers | Page 1

drowsy turret Apr 29, 2022, 7:45 PM

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Hello, how can we help you?

low harness Apr 29, 2022, 7:45 PM

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my user

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cant buy using AMEX card

drowsy turret Apr 29, 2022, 7:46 PM

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Is some Stripe code throwing an error or is the bank rejecting the payment?

low harness Apr 29, 2022, 7:47 PM

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no

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his card is AMEX

drowsy turret Apr 29, 2022, 7:49 PM

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Do you have an ID on that payment?

low harness Apr 29, 2022, 7:51 PM

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the id

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doenst showed

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he just got it

drowsy turret Apr 29, 2022, 8:06 PM

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Apologies for the silence here. From that I can see, that is a generic decline code. Your user can talk to their bank about our decline. Unfortunately I don't have much info on what the decline might have been on our side. You can try reaching out to our support for that https://support.stripe.com/?contact=true

Stripe: Help & Support

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