#andywells - Apple Pay
young dock
the account is acct_1KCW7oRnahnoBxSn
tulip stag
And as the platform account when you go to manage your payment settings can you see your Connect account settings as well?
young dock
the above ID is the customers
as a platfor maccount, I can see our settings going to that link, yes
young dock
we do
but the customer would like to add a domain
to apple pay
but we don't allow them to edit payment methods
tulip stag
In that case when they go to Payment Methods they first see this:
This is because they have been configured to have their payment method settings managed by the platform.
However, I think they should be able to click on the manual settings page link and configure some aspects of Apple Pay
You should be able to verify this as the platform, logging in as them.
young dock
manual settings works, ace! thank you
tulip stag
Woohoo! 🎉
young dock
a customer reached out for help with apple pay but they've been told to come back to us
tulip stag
Yes the more recent change in Standard Accounts with Controlled By Single Platform (CBSP) means more of the account configuration gets moved to the Platform.
It's a switch from how some users are used to the Dashboard behaving
young dock
if they can't set up apple pay with their web app though, should they be able to reach out to you?
tulip stag
They should. Depending on how their settings are configured they may get redirected back to the platform though.
young dock
why?
setting up apple/google pay is a Stripe feature, and we're confident we've setup the method
if they needed to debug it not working, will Stripe not support them?
tulip stag
I meant in general. If the method is enabled then that's fine but often standard accounts will get redirected because the platform has not enabled the method
young dock
gotcha, thank you!