tematoconunoedo - Payment Notifications | Stripe Developers | Page 1

hasty pagoda Apr 28, 2022, 5:18 PM

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HI 👋

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What kind of Payment object in Stripe are you using?

copper tree Apr 28, 2022, 5:20 PM

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Sorry, what do you mean with "payment object"?😅

hasty pagoda Apr 28, 2022, 5:23 PM

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What types of Stripe records are you using?

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Stripe sends Invoice receipt emails but I don't think we automate sending emails for Payment Intents

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And I am unfamiliar with ManyChat and how they integrate with Stripe

copper tree Apr 28, 2022, 5:31 PM

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Sorry i dont know enough about stripe, what do you mean with Stripe Records

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Stripe is not sending email payment confirmation when a payment is succesfully done

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The only way is to manually sent it by clicking the button "Send payment confirmation" in Stripe

hasty pagoda Apr 28, 2022, 5:32 PM

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Right and whether we would or not depends on what records are being created. If it's a Payment Intent (https://stripe.com/docs/payments/payment-intents) we wouldn't. But if it's an Invoice (https://stripe.com/docs/invoicing) and you have configured your Stripe account settings to send those emails then it should

The Payment Intents API

Learn how to use the Payment Intents API for Stripe payments.

Invoicing

Create and manage invoices for one-time payments with Stripe Invoicing.

copper tree Apr 28, 2022, 5:32 PM

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But I want to have this automated

hasty pagoda Apr 28, 2022, 5:35 PM

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Okay...that is why I am asking what Stripe records you are using. How do you interact with Stripe?

copper tree Apr 28, 2022, 5:40 PM

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Could you give me an example of a stripe records?

hasty pagoda Apr 28, 2022, 5:41 PM

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BOth of the docs I linked above are examples

copper tree Apr 28, 2022, 5:41 PM

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The way the user interact with stripe is on instagram, there is a chatbot that sends him a button that opens a page (inside instagram) and then the user pay

hasty pagoda Apr 28, 2022, 5:41 PM

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With good explanations

copper tree Apr 28, 2022, 5:42 PM

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ok let me see it

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Ok let me see if I understand

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I dont want to send automatic invoice to my customer after a payment. Just the receipt of the payment confirmation.

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I also do not want to send notification for payment attempt

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Intent*

hasty pagoda Apr 28, 2022, 5:51 PM

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Okay how are you interacting with Stripe. I still don't know what options you have

copper tree Apr 28, 2022, 5:53 PM

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Im so confused

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Please could you be more specific

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How am I interact with stripe? through the web page i guess

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😅

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Captura_de_Pantalla_2022-04-28_a_las_12.54.47.png

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This is what are you asking?

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And the customer interact with Stripe through a pop up page inside instagram

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Sorry Im a beginner on Stripe

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😦

hasty pagoda Apr 28, 2022, 6:00 PM

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Okay. So you use our Dashboard. When you go to Payments, what records do you see?

copper tree Apr 28, 2022, 6:02 PM

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Captura_de_Pantalla_2022-04-28_a_las_13.01.43.png

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All these successful payments

hasty pagoda Apr 28, 2022, 6:03 PM

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And when you look at one does the ID start with a pi_?

copper tree Apr 28, 2022, 6:04 PM

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Yes

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pi_3KtahaKDKvAY........

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Oh no sorry

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Starts with a pm

hasty pagoda Apr 28, 2022, 6:05 PM

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Those are Payment Methods, The PI one is a Payment Intent

copper tree Apr 28, 2022, 6:07 PM

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but what ID are you asking. There's one above on the right corner, that one starts with "pi"

hasty pagoda Apr 28, 2022, 6:07 PM

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Yup

copper tree Apr 28, 2022, 6:07 PM

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But below on payment method there's an ID stating with "pm"

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but how does this help me?

hasty pagoda Apr 28, 2022, 6:09 PM

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I am trying to understand what Stripe records your integration interacts with. It will help me know where to look next

copper tree Apr 28, 2022, 6:10 PM

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Captura_de_Pantalla_2022-04-28_a_las_13.10.31.png

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Does this help you?

hasty pagoda Apr 28, 2022, 6:10 PM

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No, wait..yes

copper tree Apr 28, 2022, 6:10 PM

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To understand

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Sorry is in spanish. If you want I could change it to english

hasty pagoda Apr 28, 2022, 6:16 PM

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Okay so try going to this link and show. me what you see.
https://dashboard.stripe.com/settings/emails

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

copper tree Apr 28, 2022, 6:19 PM

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Captura_de_Pantalla_2022-04-28_a_las_13.19.20.png

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This message says explains: "This configuration is ignored when a payment is done through the API and you you provide the parameter RECEIPT_EMAIL"

Captura_de_Pantalla_2022-04-28_a_las_13.20.28.png

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Could that be the problem? and why😅

hasty pagoda Apr 28, 2022, 6:24 PM

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That could be the problem. I assume the ManyChat integration is using the API.

copper tree Apr 28, 2022, 6:25 PM

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Yes, is using it

hasty pagoda Apr 28, 2022, 6:25 PM

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Does ManyChat say "Stripe will send the email" or is it something they are offerring?

copper tree Apr 28, 2022, 6:25 PM

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yes, let me share you

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Here

Captura_de_Pantalla_2022-04-28_a_las_13.25.53.png

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And it is activated

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Look, on stripe the "Receip_email" is null

Captura_de_Pantalla_2022-04-28_a_las_13.28.24.png

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that is the parameter that stripe mentioned ?

hasty pagoda Apr 28, 2022, 6:33 PM

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It is

copper tree Apr 28, 2022, 6:35 PM

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So, thats the problem?

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And how do I could solve it?

hasty pagoda Apr 28, 2022, 6:37 PM

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I think you would need to ask ManyChat to collect the customer's email address and add it to the receipt_email field. Here we describe how it can be done: https://stripe.com/docs/receipts

copper tree Apr 28, 2022, 6:53 PM

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Ok let me set it

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see it*

#tematoconunoedo - Payment Notifications