vilesa-3ds-errors | Stripe Developers | Page 1

sharp eagle Apr 28, 2022, 4:31 PM

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Hi there, taking a look!

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This is indeed odd. Give us a few mins to dig into this further.

queen spear Apr 28, 2022, 4:44 PM

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thanks
we have this several times per day now:
https://dashboard.stripe.com/acct_1JAB41GTsLVnzqGE/logs?error_code=sources_payment_method_not_available&success=false&direction[0]=connect_out&direction[1]=self&created[preset]=7D&missing_response_fields[0]=error.param

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sharp eagle Apr 28, 2022, 4:45 PM

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So it seems that this is due to the customer's bank just not providing support for 3DS, which is required due to SCA.

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Have any of these customers talked to their banks?

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That said, I do think it would be good for you to go ahead and write into our Support team here (https://support.stripe.com/contact/login) so that we can do some analysis on these banks and look further on our end for whether there is a better way for us to handle this. I know this isn't a good experience.

queen spear Apr 28, 2022, 4:48 PM

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ok I will do that thank you!

#vilesa-3ds-errors