Shimaa-Closing Express account | Stripe Developers | Page 1

trim dove Apr 28, 2022, 8:11 AM

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Hi, when you're saying disconnect do you mean they want to close their Stripe account?

manic pasture Apr 28, 2022, 8:15 AM

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No, I think it will only be disconnected from my platform.

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My platform is responsible for the charges (direct / destination).

trim dove Apr 28, 2022, 8:18 AM

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ok I'm trying to figure out whether an Express Account can do that or not

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in the case that you want to delete an Express Account this is the rule: Custom or Express accounts created using live-mode keys can only be deleted once all balances are zero that you can read more about here https://stripe.com/docs/api/accounts/delete

Stripe API reference – Delete an account – curl

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

manic pasture Apr 28, 2022, 8:20 AM

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Ok, thanks

trim dove Apr 28, 2022, 8:22 AM

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As I suspected, I can now confirm to you that the Express Account cannot disconnect from your platform or close their account from their dashboard

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the only way to do so is for you to delete the account as described above

trim dove Apr 28, 2022, 8:43 AM

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let me know if you need any more help

manic pasture Apr 28, 2022, 9:07 AM

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@trim dove Another question plz, If i delete (disconnect) express account, What happens to available and pending balances ?

trim dove Apr 28, 2022, 9:08 AM

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Custom or Express accounts created using live-mode keys can only be deleted once all balances are zero

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you can't delete the express account before all balances are zero

manic pasture Apr 28, 2022, 9:10 AM

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So this means that the request will be rejected ?

trim dove Apr 28, 2022, 9:10 AM

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yes

#Shimaa-Closing Express account