deondk-description | Stripe Developers | Page 1

slender flower Apr 28, 2022, 5:56 AM

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i think this is what you're looking for? https://stripe.com/docs/connect/customize-express-dashboard#destination-charges

void socket Apr 28, 2022, 5:58 AM

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So Im making destination charges. But the problem is the express account payment details for payment isnt updating

slender flower Apr 28, 2022, 5:59 AM

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you need to reach out to Stripe Support to enable this feature first. It's not as clearly stated as what it should be, but towards the end of that section, it says This description becomes visible on the Activity feed after Stripe enables custom descriptions for your platform.

void socket Apr 28, 2022, 5:59 AM

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but do I still need to physically update the payment description for connected account after payment is made?

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or will it be done automatically?

slender flower Apr 28, 2022, 6:03 AM

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you can set the description during payment creation. If that feature is enabled, you don't need to re-update the description again

void socket Apr 28, 2022, 6:04 AM

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var options = new PaymentIntentCreateOptions
{

                    Amount = longAmount,
                    Currency = currency.CurrencyCode,
                    Description = payment.Description,
                    PaymentMethodId = payment.StripeCardId, 
                    CustomerId = payment.StripeCustomerId,
                    ApplicationFeeAmount = (long)totalApplicationFee,
                    TransferData = new PaymentIntentTransferDataOptions
                    {
                        
                        Destination = subvendorMerchantId,
                    },
                    Confirm = true,
                    ReturnUrl = "https://www.lastmanstands.com/auth-load"


                };

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so this is good enough once the feature is enabled to auto set the description on express account payment details?

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sorry just want to be 100% sure

slender flower Apr 28, 2022, 6:05 AM

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yes it should be. If you're seeing a different behaviour after getting that feature enabled, feel free to reach out again

void socket Apr 28, 2022, 6:06 AM

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ok thanks

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and do I as platform account ask stripe support to enable the feature?

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or does it have to come from the individual express accounts?

slender flower Apr 28, 2022, 6:06 AM

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yes, you need to reach out from your platform account

void socket Apr 28, 2022, 6:07 AM

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can I reach support from my dashboard?

slender flower Apr 28, 2022, 6:07 AM

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if you're already signed in, you can contact Stripe Support : https://support.stripe.com/contact/

void socket Apr 28, 2022, 6:29 AM

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speaking to support nowe

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but they struggling to understand the issue 😦

slender flower Apr 28, 2022, 6:33 AM

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point them to this doc : https://stripe.com/docs/connect/customize-express-dashboard#set-custom-descriptions, and tell them that it says to write in to Stripe Support to enable this feature for custom descriptions. Maybe that would help.

void socket Apr 28, 2022, 6:36 AM

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According to them I have to set the description via api on the transfer

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it doesnt auto update

slender flower Apr 28, 2022, 7:50 AM

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hi there, did you manage to get Stripe Support to work on enabling the feature?

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otherwise let me know and i'll look for the ticket and flag it to the relevant team

#deondk-description