uomotorsports-customer | Stripe Developers | Page 1

tough socket Apr 28, 2022, 2:58 AM

#

It depends on your integration. How did you identify that the customer purchased your service?

#

How did you identify that your customer purchased your service?

#

No requests log on Stripe Dashboard?

tribal mountain Apr 28, 2022, 3:03 AM

#

Screen_Shot_2022-04-27_at_11.00.24_PM.png

#

this is what shows

#

all other payments have been completed withput trouble

#

is it because they paid via credit card?

#

one transaction was in person via ipad payment and the other was over the phone, using the same card

tough socket Apr 28, 2022, 3:06 AM

#

That's not a Stripe UI I believe

#

https://dashboard.stripe.com/test/logs

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

#

Can you see any related requests here

tribal mountain Apr 28, 2022, 3:07 AM

#

no its not , its thru HQ rentals, but in stripe the transaction doesnt show at all

tough socket Apr 28, 2022, 3:09 AM

#

I think it is via some integration that didn't use Stripe

#

otherwise you should see the transactions in Stripe Dashboard

#

either the Log above or the Payments tab

tribal mountain Apr 28, 2022, 3:10 AM

#

can i show you the screenshot of our payment tab?

#

Screen_Shot_2022-04-27_at_11.10.26_PM.png

#

as mentioned the $326 dollars doesnt show nor does the $570

#

hello are you still there?

tough socket Apr 28, 2022, 3:30 AM

#

Sorry, I am here

#

I see.

#

Do you use a different payment flow for those payment?

#

or maybe different Stripe account?

#

It's difficult since we only have the information of Payment made via Stripe

tribal mountain Apr 28, 2022, 3:38 AM

#

no we only have one stripe account, what informatiom do you need to figure it out because , we just dont want to end up being scammed

#

the customer seems pretty honest but we're trying to figure out do credit card payments normally do this thru stripe?

tough socket Apr 28, 2022, 3:40 AM

#

If you use Stripe, yes it should via Stripe and show up in your Stripe Dashboard

#

I could only think of you have another integration path

#

the 2nd payment in your screenshot

#

$150

#

Can you paste me the ch_xxx id in that row?

tribal mountain Apr 28, 2022, 3:45 AM

#

ch_3Ksc4eFo4NouwpVc0ZhxK5yF

tough socket Apr 28, 2022, 3:47 AM

#

Thanks. Can you also paste me you Stripe Account Id ? acc_xxx

tribal mountain Apr 28, 2022, 3:49 AM

#

acct_1Kn0dEFo4NouwpVc

tough socket Apr 28, 2022, 4:03 AM

#

Okie can confirm the Charge is in the same account

#

https://dashboard.stripe.com/payments/ch_3Ksc4eFo4NouwpVc0ZhxK5yF

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

#

Your charge is here. It's "incompleted" so you don't see it in your Successful Payment tab

tribal mountain Apr 28, 2022, 4:07 AM

#

ok i see, and will the 570 show soon because i dont see that but i do see the 326 and 150 transaction now

tough socket Apr 28, 2022, 4:08 AM

#

Where do you see 326?

tribal mountain Apr 28, 2022, 4:09 AM

#

Screen_Shot_2022-04-28_at_12.09.18_AM.png

tough socket Apr 28, 2022, 4:12 AM

#

That's metadata

#

I am not sure about your business model, but in Stripe we only charge $150 for that transaction

tribal mountain Apr 28, 2022, 4:14 AM

#

ok, so should we recharge the card on file or just wait? because i dont want to double charge the customer but we're missing $870 rn

tough socket Apr 28, 2022, 4:17 AM

#

I want to say just wait, but normally it should appear immediately within Stripe Dashboard

#uomotorsports-customer