#NewtReyes-PaymentElement-redirect-iframe

1 messages · Page 1 of 1 (latest)

signal sable
#

Hello 👋
I'm not sure there is a way but let me take a look

merry blaze
#

Thank you, @signal sable

signal sable
#

do you have a test URL that I can take a look at? And when you say

the redirect triggers a full page redirect
can specify which redirect? like for 3DS?

merry blaze
#

I can show you a loom that I just recorded

signal sable
#

Sounds good

signal sable
#

Thank you for your patience! I looked into it with a colleague
is your iframe using allow-top-navigation?

merry blaze
#

Not sure

#

shall I use that?

signal sable
#

Yeah I'd give it a try

#

Potential next steps:
Can you write into our support and mention that you spoke with hanzo? Provide as many as details as you can so that we can try to reproduce this and raise it internally to get more clarification on this

#

https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

signal sable
#

Let us know once you've written into support @merry blaze

merry blaze
#

Will do, @signal sable

#

In a meeting now

signal sable
#

NP! 🙂

merry blaze
#

Awesome

merry blaze
tepid charm
#

Hey @merry blaze! @signal sable had to step away. Let Kim know you are chatting with us on Discord and to please escalate the ticket. Go ahead and include the relevant details that we need to know to look into your issue!

merry blaze
tepid charm
#

No need to screenshot each time :). Just put all the details that we need to know to troubleshoot into the chat so that they can get passed along, then ask the chat agent to escalate the ticket for technical assistance.

#

Then you can leave the chat if you like!

merry blaze
#

He is telling me that he needs to exhaust all of his resources first

#

😄

tepid charm
#

Yeah they are just trying to do their job 😃

merry blaze
#

ok

tepid charm
#

Like I said, feel free to leave the chat after you provide the relevant details about the issue

#

They will then escalate the ticket

merry blaze
#

Then you can leave the chat if you like!

When you say that, do you mean this chat or the other Stripe support chat?

tepid charm
#

I mean the other Stripe support chat

merry blaze
#

ok

tepid charm
#

But we can close this one off as well, as we will send you an email response on the ticket later today!

merry blaze
#

Got it