dscemama - SEPA statement descriptor | Stripe Developers | Page 1

junior jewel Apr 26, 2022, 2:38 PM

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It should appear as you set it. Can you send me the ID of a payment that you set this on?

waxen plover Apr 26, 2022, 2:38 PM

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yes ofc

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pi_3KrJAwIJJlo6vPmX0yP7NQpQ

junior jewel Apr 26, 2022, 2:38 PM

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That being said, it is ultimately up to the bank to decide what to show as the statement descriptor. Even when you/we send the correct data sometimes they don't use it

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Thank you

waxen plover Apr 26, 2022, 2:41 PM

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that sounds weird because it's the biggest bank in France. the string is "PRLV SEPA PPRO Payment Se MDT/xxxxxxxxxxxxx"

junior jewel Apr 26, 2022, 2:42 PM

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I do see calculated_statement_descriptor: null, on that payment. Can you show me how you are currently trying to set it?

waxen plover Apr 26, 2022, 2:43 PM

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We are using paymentIntent

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statement_descriptor: "Name of the company",

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            amount,
            statement_descriptor: "COMPANY_NAME",
            currency: "eur",
            receipt_email: userData.email || "",
            payment_method_types: ["sepa_debit"],
            payment_method: payment_method_id, 
            customer: customer_id,
            confirm: true,
          });

junior jewel Apr 26, 2022, 2:46 PM

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I do see that on the creation call for the PI. Looking in to why that wasn't a part of the statement descriptor that we calculated

waxen plover Apr 26, 2022, 2:48 PM

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Thanks !

waxen plover Apr 26, 2022, 3:31 PM

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any idea @junior jewel ?

junior jewel Apr 26, 2022, 3:32 PM

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Apologies, server got busy but I still should not have dropped off of this thread. Looking in to this again.

waxen plover Apr 26, 2022, 3:33 PM

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🙏🙏🙏

junior jewel Apr 26, 2022, 3:40 PM

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I am having trouble finding this and have reached out to my colleagues for help. I will get back to you with what I can hear from them which should be soon

waxen plover Apr 26, 2022, 3:44 PM

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Ok thank you !

junior jewel Apr 26, 2022, 3:57 PM

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Ah, it looks like that field may not be used for SEPA payments but you can configure part of the statement descriptor from your stripe account https://stripe.com/docs/payments/sepa-debit#creditor-identifiers

SEPA Direct Debit payments

Learn about Single Euro Payments Area (SEPA) Direct Debit, a common payment method in the European Union.

waxen plover Apr 26, 2022, 4:14 PM

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Our stripe statement descriptor is already setup on our account, but it's now shown on the bank statement

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Do you think we need to contact Stripe support to change a parameter in the creditor identifier ?

runic rune Apr 26, 2022, 4:15 PM

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Hi 👋 I'm stepping in for @junior jewel . That is the expected behavior from what I understand. I don't think SEPA DD handles one-off changes to statement descriptors

waxen plover Apr 26, 2022, 4:16 PM

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Can you tell me what should i do ?

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Statement descriptor & shortened descriptor is already set on our stripe account settings.

runic rune Apr 26, 2022, 4:21 PM

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but it's now shown on the bank statement
You said it is now shown, isn't that what you wanted?

waxen plover Apr 26, 2022, 4:22 PM

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sorry, i wanted to say : "it's noT shown"

runic rune Apr 26, 2022, 4:26 PM

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In your case I do think it would be a good idea to contact Stripe Support so you can get the creditor identifier changed.

waxen plover Apr 26, 2022, 4:28 PM

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Ok

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I'm reaching the support

runic rune Apr 26, 2022, 4:30 PM

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I hope we can get it sorted out for you

#dscemama - SEPA statement descriptor