#Anjali-connect-onboarding

1 messages · Page 1 of 1 (latest)

elder thunder
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Hi 👋 apologies in advance, I'm not as familiar with the dashboard side of things (we primarily focus on API-based integrations) so it'll take me a couple minutes to get a feel for what you're doing within the dashboard exactly. It sounds like you're ending up with two connected accounts, which may be expected depending on how the dashboard is doing things.

What type of connected accounts are you using?

slate moon
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Hi Toby

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I am checking the api code for separate charge and transfer.

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Whether the implemented code is working or not.

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I have created one stripe account for my user through usual signup. Then that user is able to access their profile. That part is ok. Now i want that user to connect with my platform.

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For that I created one onboard url from dashboard and send it to that user. That user completed the onboard process. then i can see one row added to my connecetd lists in platform

elder thunder
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To make sure we're aligned, can you clarify what you're referring to by the "usual signup"?

slate moon
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there i can see the email id, name of connecetd one. But the account ID showing up in conneceted list and its actual profile is different.

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Normal signup through stripe website

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My question is how I can connect the users to my platform? the ID showing up in the connected list of my platform is the profile ID o fthe users, right?

elder thunder
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Kind of. The IDs that you're seeing (any prefixed with acct_) represent a Stripe account. They don't necessarily map to a specific individual, particularly as a person can have multiple Stripe accounts.

slate moon
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oh ok

elder thunder
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It sounds like you're having your users create a stand alone Stripe account, then you provide them with an onboarding link that creates a new Stripe account and onboards that new one to your platform.

slate moon
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yes

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Then how I check the transfer is going to right account?

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I need the same ID of stand alone stripe account to be showed up in connecetd list then only i can check the fund transfer in their profile.

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How a stand alone stripe account connect with our platform?

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I still have doubts in onboard process

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the problem is when is send onboard link to a user with a stripe account, different ID is generated in our platform. So if i code like transfer amount to the id showing in our platform, then how i check the amount is transfered to that connecetd account by login into their profile?

elder thunder
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There is a legacy flow for connecting existing accounts to a platform, but we no longer recommend it as a change was made a couple months ago that altered that flow where it may create a new account instead if the account is already controlled by another platform.

Before we talk about transfers, we should find a solution where you don't create duplicate accounts.

I'm not exactly sure what the dashboard is doing, but if it's creating a new account then it sounds like that onboarding link is all you need (don't create a separate account initially). If you'd rather do this via the API then I can provide a better guide if you can clarify what type of connected accounts you're trying to use.

slate moon
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Hi, That means no need to create accounts first for testing onboard process, right?

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We are implementing the stripe connect the very first time. For that we need to connect our users with our platform for payment. We are using separate charge and transfer . So only this functionality supports express and custom accounts. So we prefer express accounts. If we can do via api then its good

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can you guide me how onboard process works via api?

elder thunder
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(Side note: Signing up with Stripe through the website creates Standard accounts, so that could also be feeding into why new accounts are getting created)

slate moon
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our website links students to a list of driving schools. Based on their location they can select driving schooland course. Then payment process. So transfer is like portion of amount from the payment less stripe fee goes to respective driving school and rest to our pending balance.

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For a new user through stripe website, can we craete express acoounts?

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accounts?

elder thunder
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No, you can't, you'll need to create them from your integration (or possibly from the dashboard).

slate moon
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from dashboard, how acn i create one?

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Only Transfer charge works with express accounts only

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one more thing for implementing separate transfer and charge, our platform can be standard one and connected accounts should be express accounts?

elder thunder
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Yes, your platform will be a Standard account, and yes, Separate Charges and Transfers are recommended for Express or Custom accounts. I'm not sure how to do the creation from the dashboard, our support team will likely be able to provide more guidance on that flow.
https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

slate moon
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ok

slate moon
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Now i can see thge charges in connecetd account

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I have created express account id first, then using that id created onboarding link and the login link for the connected account. now i can see the charge transfererd in driving school account.

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so different id generation issue fixed

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Thanks

polar fog
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Great to hear!

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Any outstanding questions on this setup at the moment?

slate moon
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Nothing for now