WhySoAsync-customer | Stripe Developers | Page 1

main gyro Apr 26, 2022, 8:04 AM

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Hi! What do you mean by "automatically deleted"? Can you share the customer ID (cus_xxx)?

languid glade Apr 26, 2022, 8:04 AM

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cus_LNP4yeCts7KSJK

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I was using billing clock to this customer

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To test retry functionalities

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but got deleted somehow

main gyro Apr 26, 2022, 8:06 AM

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Thanks! Give me a few minutes to look into this.

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i see you are using test clocks. If you deleted the test clock of this customer, then the customer will be automatically deleted.

languid glade Apr 26, 2022, 8:15 AM

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oh, i haven't done that, because i was working on a case where i needed the test clock. Can the clocks expire?

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Can you revert the customer deletion please?

main gyro Apr 26, 2022, 8:22 AM

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Still looking into this.

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Can you revert the customer deletion please?
I don't think that's possible, you would need tor re-create a new customer.

languid glade Apr 26, 2022, 8:26 AM

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Got it. Thank you !

main gyro Apr 26, 2022, 8:32 AM

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So I think I know what happened:
The invoice was marked as uncollectible, and this cancelled the subscription. Because there's no more subscription, it deleted the test clock, which in turn deleted the customer.

languid glade Apr 26, 2022, 8:37 AM

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Ahh okay i got it

#WhySoAsync-customer