Derek-Evvnt-Connect | Stripe Developers | Page 1

errant moth Apr 25, 2022, 2:29 PM

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Hi, I will be shortly with you trying to read your inquiry, if you need to post anything in the meantime please use this thread. thank you 🙂

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could you please provide your account id?

woeful dagger Apr 25, 2022, 2:38 PM

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acct_1FTUZhI3acWnu2Ka

errant moth Apr 25, 2022, 2:39 PM

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I'm taking a look

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The charge for the sale is automatically exchanged to USD
and do you have a request id for this?

woeful dagger Apr 25, 2022, 2:42 PM

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An example in the test environment: ch_3Kr4l3I3acWnu2Ka1wj34oeJ

errant moth Apr 25, 2022, 2:43 PM

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I'm taking a look

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first thing I notice in your Payouts settings you don't have any CAD bank account configured

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which means that you would never be able to get a CAD balance and all the payments will be converted to USD (your default and only account)

woeful dagger Apr 25, 2022, 2:48 PM

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Ok, so that was my main question. If we add a Canadian bank account we should then be able to hold CAD funds and transfer them without an exchange, correct?

errant moth Apr 25, 2022, 2:49 PM

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correct

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I suggest you start by adding a CAD account and test your integration and let me know if you need any more help

woeful dagger Apr 25, 2022, 2:51 PM

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Ok, I think that will solve my problem. It just wasn't clear, my developer user account doesn't have permission to the see the bank account settings. I'll get that set up and test it. Thanks for you help.

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