Wizard - Account POST 400 error | Stripe Developers | Page 1

hybrid bridge Apr 22, 2022, 8:10 PM

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Good question. Not sure what may have changed, as far as I know that has been a requirement for a bit. When did you start seeing that error?

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Also have you reached out to support to enable your account to request transfers without card_payments?

drifting matrix Apr 22, 2022, 8:12 PM

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Hi Pompey, I will ask the user as they just sent this over today. will report back with a response asap!

hybrid bridge Apr 22, 2022, 8:13 PM

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Sounds good. Looking in to why this might have happened. I think I should be able to find something otherwise but that info should help

drifting matrix Apr 22, 2022, 8:22 PM

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Is there a way in the dashboard to check whether it's been enabled or disabled recently? @hybrid bridge

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they received the 1st errors of this type on April 5th

hybrid bridge Apr 22, 2022, 8:26 PM

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Good question. I am still looking in to this. I found information on it but am not immediately sure how it applies to your account. Do you have the account ID for this account?

drifting matrix Apr 22, 2022, 8:27 PM

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acct_1G8C3FC7SdnORqvH

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Account is for LTK fka rewardstyles

hybrid bridge Apr 22, 2022, 8:37 PM

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Interesting. So I am seeing calls live calls on this account that are succeeding in requesting the transfers capability without the card_payments capability https://dashboard.stripe.com/logs/req_3USqxXxOS2zzVN

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Let me see if I can find the failures. Do you have the request ID (req_123) of the request that you sent me in the screenshot?

drifting matrix Apr 22, 2022, 8:38 PM

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let me ask the user It's not provided in the original email

hybrid bridge Apr 22, 2022, 8:38 PM

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Gotcha. Still looking myself but that could help me look right at it

drifting matrix Apr 22, 2022, 8:47 PM

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He doesn't have that specific one but here are 4 arbitrary requests with the same error from the past few weeks.

req_SNN8Dx2vmgZILN
req_k55JrM45ppTKtx
req_tDXwXfqqzivyX1
req_JdSZ0Rg6BshMG5

Also, here is the ID of the last request that successfully worked:
req_3kvcZTBvZwj3R6

Note that in all of the 5 requests above, the following part of the POST body is the same:
"capabilities": {
"transfers": {
"requested": "true"
}
}

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does this help or do you need that specific one?

hybrid bridge Apr 22, 2022, 8:50 PM

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Thanks for the clarification. Checking in to those

vague pumice Apr 22, 2022, 8:56 PM

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👋 @drifting matrix stepping in for @hybrid bridge as they need to step away. Looks like you completed your platform profile in March in, is that correct?

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When you did that, you answered in a way that indicated you were going to onboard merchants that would need card_payments.

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Thus your platform capabilities internally were set to not allowing you to onboard transfers-only.

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Looks like all your other accounts were created before you filled out the platform profile, at which point we let you create any type of account with any capabilities in test mode.

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If you want to onboard transfers-only, then you can either create a new platform to test with, or you can reach out to our Support team (https://support.stripe.com/contact/login) and ask them to help update your platform to allow for transfers-only.

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drifting matrix Apr 22, 2022, 8:59 PM

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I see thanks for this info, in doing so would this hinder this users ability to accept payments? or does what you suggested fix their issue and everything is peachy after?

vague pumice Apr 22, 2022, 9:00 PM

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This is just an unactivated test platform right?

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So it isn't going to affect anything really

drifting matrix Apr 22, 2022, 9:00 PM

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No they're live in prod, have processed over 600k last time i checked

vague pumice Apr 22, 2022, 9:01 PM

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Not the account for the above request ID you provided?

drifting matrix Apr 22, 2022, 9:01 PM

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that should be the live ID, the AE gave that to me, let me double back real quick

vague pumice Apr 22, 2022, 9:01 PM

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Oh wait

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Looks like the account ID you provided and the account of the request ID are different

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Yes the account ID is live

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Are you hitting that error on the live account as well?

drifting matrix Apr 22, 2022, 9:02 PM

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Yeah they couldn't find the Req_id of that specific one in the screenshot

vague pumice Apr 22, 2022, 9:02 PM

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Nah they shouldn't be

drifting matrix Apr 22, 2022, 9:02 PM

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yes the user is hitting that error on the live account

vague pumice Apr 22, 2022, 9:03 PM

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I just checked the platform capabilities and they are set up to handle transfers-only

drifting matrix Apr 22, 2022, 9:03 PM

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hmmm

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should i ask the user if they are doing this in test or prod to verify?

vague pumice Apr 22, 2022, 9:04 PM

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Test vs. prod doesn't matter. It is the Account that matters.

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Will be the same behavior in test and prod for each account here

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So yeah, I recommend you double check with them which account they are using when they hit the error.

drifting matrix Apr 22, 2022, 9:05 PM

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ok i will ask and let you know my findings!

vague pumice Apr 22, 2022, 9:07 PM

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Sounds good!

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(Really they should be able to provide a request ID of the error they hit!)

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That is a foolproof way to ensure they are on the right account without them just saying so 🙂

drifting matrix Apr 22, 2022, 9:25 PM

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The Stripe account ID associated with these errors is acct_1JwAieDs4c24O9wz

vague pumice Apr 22, 2022, 9:25 PM

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Yep that is the test account that I was talking about

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So they aren't seeing it on the live account

drifting matrix Apr 22, 2022, 9:29 PM

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i see, are transfers disabled?

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so i'm guessing they'll need to contact stripe support?

vague pumice Apr 22, 2022, 9:31 PM

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Yeah but really they can just create a new account

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That is the easiest way

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Since it is just a test account

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And you can have as many test accounts as you want

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It would take 5 mins to spin up a new test account and be able to create transfers-only Connected accounts

drifting matrix Apr 22, 2022, 9:41 PM

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Understood, If they give me a hard time can i suggest the Stripe Support alternative?

vague pumice Apr 22, 2022, 9:41 PM

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Yep for sure

drifting matrix Apr 22, 2022, 9:42 PM

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Thank you for your assitance!

#Wizard - Account POST 400 error