elefint - decline | Stripe Developers | Page 1

sullen ore Apr 22, 2022, 3:32 PM

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Hello! Just starting a thread for you -- I'll review and respond as soon as I can 🙂

bright stone Apr 22, 2022, 3:35 PM

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No worries synthrider, tried a few cards now and just getting a decline message

sullen ore Apr 22, 2022, 3:39 PM

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Can you share the actual payment intent / request ID that fails?

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https://stripe.com/docs/api/request_ids

Stripe API reference – Request IDs – curl

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

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req_123 or pi_123

bright stone Apr 22, 2022, 3:40 PM

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yeah I will get it now

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it doesnt seem to get to the payment intent part it fails at the payment method part, it is for this customer cus_LYVUEGQwV3RCDZ

sullen ore Apr 22, 2022, 3:42 PM

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What about erroring requests?

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where do you see this decline?

bright stone Apr 22, 2022, 3:45 PM

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I get your card was declined on our live environment but the test ones working fine

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it creates the customer, then when trying to attach the card i get the decline

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sullen ore Apr 22, 2022, 3:52 PM

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What is an example request where this fails?

bright stone Apr 22, 2022, 3:52 PM

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That is the error I get when trying to attach the card to the customer

sullen ore Apr 22, 2022, 3:53 PM

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like this? https://dashboard.stripe.com/logs/req_e6tvbH1yXYvHB4

bright stone Apr 22, 2022, 3:54 PM

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req_2ysrdpUqMegfQ5

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I don't see much in the logs to show where it is going wrong, the attach part I took from the stripe .NET example

sullen ore Apr 22, 2022, 4:03 PM

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Yes this can happen, since you're creating the card payment method without any authentication: https://dashboard.stripe.com/logs/req_ywqpy5FGXGTICj

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bright stone Apr 22, 2022, 4:03 PM

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Ah I see, is there something I should pass in the request?

sullen ore Apr 22, 2022, 4:06 PM

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The bank can decline during this attachment request, but if you're doing moto payments, you can supply the payment method to the payment intent without attaching for the one-time payment and send the MOTO parameter

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If you want to attach these card details to a customer for future use when collecting during MOTO interactions, you'll need to reach out to our support team for guidance: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

bright stone Apr 22, 2022, 4:08 PM

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yeah we are wanting to use it for recurring transactions too

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Would I need the client to contact stripe or can I use that link, I am setup as a developer on the account

sullen ore Apr 22, 2022, 4:10 PM

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You can contact as the developer 🙂
I suggest using the web form here: https://support.stripe.com/contact/email and if you select "API integration" you can share some code snippets and example requests, PM IDs, etc.

Contact Us | Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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(assuming you are logged in)

bright stone Apr 22, 2022, 4:10 PM

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Super thank you synthrider, appreciate you looking into this for me

sullen ore Apr 22, 2022, 4:10 PM

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NP!

#elefint - decline