Alex Rodriguez - terminal | Stripe Developers | Page 1

real canopy Apr 22, 2022, 1:07 PM

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Hello. One moment

carmine marsh Apr 22, 2022, 1:09 PM

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btw, the client managed to ping from computer to terminal, however I still have to manage to arrange a support meeting with them to see if nslookup succeeds, and to verify that indeed they managed to change both computer as well as terminal DNSs to 1.1.1.1, 8.8.8.8

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in the meantime, I thought I would ask because we keep getting more reports like this, and all of them are from Free ISP (using ipv6)

real canopy Apr 22, 2022, 1:10 PM

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Got it. Let me check with a colleague who might know more about this. Will report back

carmine marsh Apr 22, 2022, 1:10 PM

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thanks!

real canopy Apr 22, 2022, 1:20 PM

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What's the exact error message you're seeing?

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From the sdk

carmine marsh Apr 22, 2022, 1:21 PM

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{"table":{"error":{"table":{"message":"Could not communicate with the Reader. Please make sure your reader is online and on the same network as your device. See https://support.stripe.com/questions/terminal-connectivity-issues for more details.","code":"reader_error"}}}}

My point-of-sale application cannot connect to the reader : Stripe:...

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real canopy Apr 22, 2022, 1:26 PM

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Do you have what network request that is being made and is failing from the network tab?

carmine marsh Apr 22, 2022, 1:29 PM

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no that I don't have, as I have yet to schedule a support session with one of these customers

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I just wanted to know if you happen to know about any common problem related to ISPs that use IPv6

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if you can't think of any particular reason now, then I'll have more info after Monday, I'll come back with some request traces from chrome developer tools

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I'll ask the customer to email to me

real canopy Apr 22, 2022, 1:34 PM

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Ok sounds good. Once you have more info we can debug further. I asked my colleague, and they said there isn't a known issue with IPv6

carmine marsh Apr 22, 2022, 1:34 PM

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ok thanks for your time

real canopy Apr 22, 2022, 1:34 PM

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Oh wait actually. One moment

carmine marsh Apr 22, 2022, 1:34 PM

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you can now close this thread, will come back on monday

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aaah ok

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I wait

real canopy Apr 22, 2022, 1:34 PM

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Does the internal network only serve ipv6? The external network ip shouldn't matter though

carmine marsh Apr 22, 2022, 1:36 PM

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the ip of the terminal is normal ip v4: "ip_address":"192.168.1.173"

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and the ping from computer to that address is successful

real canopy Apr 22, 2022, 1:44 PM

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Ok cool

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Can you also ask what the exact behavior in the browser network console is when you talk to the customer next?

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For when you come back Monday

carmine marsh Apr 22, 2022, 1:46 PM

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yes I will for sure

real canopy Apr 22, 2022, 1:50 PM

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Ok thanks

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We can't do much more until we have that info, so you're good to delurk until Monday

#Alex Rodriguez - terminal