Hadi Ballout-giro card | Stripe Developers | Page 1

steep hamlet Apr 22, 2022, 8:59 AM

#

hey, are you a customer or do you have a Stripe account and your customer is getting this issue?

#

could you please reply in the thread?

crystal kraken Apr 22, 2022, 9:00 AM

#

I have a stripe account

steep hamlet Apr 22, 2022, 9:00 AM

#

Ok let me check this for you

crystal kraken Apr 22, 2022, 9:00 AM

#

thank you very much

steel scarab Apr 22, 2022, 9:03 AM

#

@crystal kraken do you have the ID of the PaymentIntent pi_xxxx where you're getting that error? Or the request ID of the error? https://support.stripe.com/questions/finding-the-id-for-an-api-request

Also you mentioned your developer — can they reply here maybe so we can talk directly?

crystal kraken Apr 22, 2022, 9:07 AM

#

I am writing to him now

It says so in the dashboard under developer

POST /v1/payment_methods error 400

#

the id is req_DH6J0j919atVMx

#

from developer ´we are just getting apple token and on behalf of it we are creating stripe token4``

steel scarab Apr 22, 2022, 9:19 AM

#

thanks, let me look for a bit

crystal kraken Apr 22, 2022, 9:19 AM

#

welcome

steel scarab Apr 22, 2022, 9:20 AM

#

ok there are a few things wrong here really I think your dev is confused

#

so one thing :

Stripe has a payment method called Giropay(https://stripe.com/docs/payments/giropay). That is not needed to just accept credit/debit cards that are branded as Giropay. For those, you just use the exact same PaymentMethod type:"card" like you do for Visa/MC, it just works. The Giropay payment method is something else(a bank redirect)
that specific request you posted(req_DH6J0j919atVMx) fails because you have your API keys mixed up. You used your test mode API keys (pk_test_xxx) on the frontend in the Android app(you said Apple Pay but this is Google Pay) but then send the token to your backend which used a live mode secret key(sk_live_xxx). You need to use the same mode of keys across the front and backend.

#

that second reason is might be why you're getting other errors I think, you might be trying to use test numbers or Apple Pay sandbox cards in livemode.

crystal kraken Apr 22, 2022, 9:26 AM

#

ok thank you very much i will send this to my developer soon i will send what he said

#

`Wait I have uploaded a new testflight with 42 version try with that live mode and ask to stripe support``

steel scarab Apr 22, 2022, 9:28 AM

#

I don't know what that means

crystal kraken Apr 22, 2022, 9:29 AM

#

He uploads a new test flight so I can test it live again

steel scarab Apr 22, 2022, 9:30 AM

#

I see. What is your question to me though?

crystal kraken Apr 22, 2022, 9:32 AM

#

I just asked him what he meant

#

So they switched apple pay live again and I should try again to see if it works and if there is still an error in the developer area then I should clarify it with you

steel scarab Apr 22, 2022, 9:37 AM

#

yep

#

note you're not supposed to test in live mode this way according to our policies

crystal kraken Apr 22, 2022, 9:39 AM

#

sorry, what do you mean?
how else do you test in live mode?

steel scarab Apr 22, 2022, 9:40 AM

#

you just don't, if you have concerns about your integration code you'd test it using test mode API keys which mimic the behaviour of production

crystal kraken Apr 22, 2022, 9:41 AM

#

I know, but I mean how else are we supposed to test?

steel scarab Apr 22, 2022, 9:41 AM

#

https://stripe.com/docs/testing

crystal kraken Apr 22, 2022, 9:42 AM

#

so what is the possibility to test it?
there are only 2 possibilities once in test mode and once in live mode.

and the problem is only on the live mode and not on the test mode. everything works in test mode.

the app is not online for everyone, only for us owners

#

we don't want to test in live mode, but the problem only occurred in live mode.
That's the problem

steel scarab Apr 22, 2022, 9:43 AM

#

yeah, totally fair

#

anyway, how can I help with your specific problem now? Is it resolved?

crystal kraken Apr 22, 2022, 9:44 AM

#

my developer just asked

ask him how can i generate stripe token for giro card

steel scarab Apr 22, 2022, 9:44 AM

#

can your developer just come here?

#

this is channel for direct developer-to-developer support so it doesn't work well to do it this way.

crystal kraken Apr 22, 2022, 9:45 AM

#

okay sorry i will clear this with him one moment please

steel scarab Apr 22, 2022, 9:46 AM

#

how can i generate stripe token for giro card
what's a "giro card"?
In general the guide is https://stripe.com/docs/payments/accept-a-payment ,that's how you accept card payments, there are multiple ways to do it.

crystal kraken Apr 22, 2022, 9:47 AM

#

can you show a video because you see the problem right?

steel scarab Apr 22, 2022, 9:48 AM

#

I'm sorry but I don't know what you mean. I don't see a problem, I am not using your app. Not sure what you want a video of.

crystal kraken Apr 22, 2022, 9:48 AM

#

i have my giro account in my apple wallet, it's not a credit card, it's a bank account with an iban and i can use it to pay for every app except for my app at the moment

steel scarab Apr 22, 2022, 9:49 AM

#

yeah, we don't support that.

#

we only support using actual credit/debit cards in the Apple Pay wallet for payments, not other items that you can put in the wallet like bank accounts or travel tickets or so on

#

to accept Giropay bank accounts like that, you have to use the https://stripe.com/docs/payments/giropay integration , separately from the Apple Pay buttons/integrations, it's entirely separate code

crystal kraken Apr 22, 2022, 9:51 AM

#

I don't think you know exactly where the problem is.

I'll explain it to you again
so we have these payment methods in our app
apple pay
google pay
Klarna
Credit card

Everything worked in the test, but when we wanted to go live, we booked something via the app
my colleague has her mastercard in her wallet in the iphone, it worked without any problems, but i don't have a credit card on my wallet in apple, only my giro account, which has to work.
but that's exactly where the error is after the confirmation comes this error code and i have often talked to strioe about it and they have no idea why it is like that and then they recommended me to do it in descord and ask

#

But you do that because another company works with you too and you can't pay with Apple Pay. there is no app where this is a problem

#

check this pelase

steel scarab Apr 22, 2022, 9:54 AM

#

yeah I do see that error in your logs

#

maybe we don't support that specific card. I don't know unfortunately, I don't have any other information beyond that the card details were submitted to us and we rejected them as invalid

#

i have often talked to strioe about it and they have no idea why it is like that and then they recommended me to do it in descord and ask
sorry that happened but that was not correct(I'll follow up internally)

crystal kraken Apr 22, 2022, 9:56 AM

#

but i just said that another company also uses stripe arebitet and apple pay and i can use my card there

steel scarab Apr 22, 2022, 9:56 AM

#

you should contact our support team ( https://support.stripe.com/?contact=true ) and share the first 6 digits of the card you're using in your wallet, and ask them to investigate why we can't process that card, sharing the request ID req_DH6J0j919atVMx you shared, and they can escalate to the appropriate teams

steel scarab Apr 22, 2022, 9:57 AM

#

crystal kraken but i just said that another company also uses stripe arebitet and apple pay and...

could be something specific to your account — I don't know

crystal kraken Apr 22, 2022, 9:57 AM

#

okay thank you for you time

#

have a nice day

crystal kraken Apr 22, 2022, 10:14 AM

#

hey sorry this error code i sent you was older. our developer has already fixed that, there was a mistake it's a different mistake.
please check it out
it says the card number is wrong

POST /v1/tokens error 402
req_3RW5sBzr9NZqM2

#

So the card is recognized, but it says that the card number is wrong

#

this is from now the eeror code

#

error*

steel scarab Apr 22, 2022, 10:18 AM

#

what's the code your developer is using to create the token in your iOS app?

#

but really like I said, I can't help here, please contact our support team

crystal kraken Apr 22, 2022, 10:19 AM

#

so you had never received such an error code?

steel scarab Apr 22, 2022, 10:21 AM

#

it's a generic error code, it could mean many things

#

this channel is for anonymous developer questions from developers building their integrations, if you have problems with a livemode payment with a specific card then that's really something our support team can help with

crystal kraken Apr 22, 2022, 10:23 AM

#

Okay i understand this

#

thank you

#Hadi Ballout-giro card