#JulesR-connect
hollow ridge
See test dispute pi_3KqRjFADVNm9XtHV1Ihgj4QK
so this amount, the $100, will be withheld from deposit for us, the stripe account holder, and we need to somehow withhold it from our customer?
until decision on it comes in
it is from this test connect account acct_1Khj1ePGVGxmVWr0
and this is the payment acct_1Khj1ePGVGxmVWr0 on that account
so currently that would have been paid out to our customer, but withheld from us, so we need to withhold it from their payout? How do we do that?
robust citrus
Backing up for a minute - when you say customer you're referring to your connect account, right?
hollow ridge
yes the account that uses our platform
robust citrus
Gotcha - so with destination charges + express, when disputes occur those funds are first pulled from the platform. It's up to you to then pull those funds from the connect account (by reversing the transfer). If the connected account doesn't have enough funds to cover the reversal then in some countries can debit their external account (see https://stripe.com/docs/connect/best-practices#negative-balances-on-accounts). I'd also recommend reading https://stripe.com/docs/disputes/connect
hollow ridge
until we have it developed, is there a way, if there's a dispute, for us to retrieve the funds from the connect account? From the dashboard?
robust citrus
Yes, you should be able to reverse transfers through the dashboard