footballhero - Billing Email | Stripe Developers | Page 1

loud elbow Apr 21, 2022, 12:09 AM

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Hello! I'm not sure exactly where that screenshot is from, but I'm thinking that might be the email set on the Customer object: https://stripe.com/docs/api/customers/update#update_customer-email

ionic flax Apr 21, 2022, 12:10 AM

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yes, the screenshot is taken from updating a customer object from the dashboard

loud elbow Apr 21, 2022, 12:11 AM

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It may be the email on a specific Payment Method as well: https://stripe.com/docs/api/payment_methods/update#update_payment_method-billing_details-email

Stripe API reference – Update a PaymentMethod – curl

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ionic flax Apr 21, 2022, 12:11 AM

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it does not seem that the Customer API exposing the billing email for fetching or updating.

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I see.. let me do a quick check on payment_methods

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the billing emails in the Payment method is still the account email itself.. not the billing email I set through the dashboard

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loud elbow Apr 21, 2022, 12:16 AM

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Is this in the context of a specific payment? Like an Invoice?

ionic flax Apr 21, 2022, 12:18 AM

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The billing email is simply set through the dashboard by editing the details of a customer

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loud elbow Apr 21, 2022, 12:20 AM

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And you're not seeing that same email address on the email property of the Customer object in the API?

ionic flax Apr 21, 2022, 12:22 AM

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the email is the same as the one of the customer .. not the billing one. I don't see the billing details in the Customer object through the API

loud elbow Apr 21, 2022, 12:22 AM

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Let me pull up that Customer, one sec...

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Ah, looks like the Dashboard is updating special email values that are Dashboard-only. You're correct, that email is not exposed in the API.

ionic flax Apr 21, 2022, 12:23 AM

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so there is no way to change it through API?

loud elbow Apr 21, 2022, 12:24 AM

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No, there is not.

ionic flax Apr 21, 2022, 12:26 AM

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What I learned from our Sales is that it is quite common that our customer wants the billing/invoices to be sent to their controller directly. So it will be super useful that this can be achieved programmatically. Setting it through the dashboard manually is not scalable.

loud elbow Apr 21, 2022, 12:29 AM

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How is the email being set initially?

ionic flax Apr 21, 2022, 12:31 AM

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through payment link

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and this email is used as the user id for logging on to our platform.. so ideally, this email matches the user id

loud elbow Apr 21, 2022, 12:32 AM

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Through a Stripe Payment Link? As in one of these? https://stripe.com/docs/payments/payment-links

ionic flax Apr 21, 2022, 12:32 AM

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yes, correct

loud elbow Apr 21, 2022, 12:33 AM

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That's surprising to me; I didn't think anything but the Dashboard could alter that particular email address. Let me look at the history for this Customer...

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Okay, looks like that email address was not set by the Payment Link. It was set here, by a Dashboard request: https://dashboard.stripe.com/test/logs/req_YdIpM7qfdmKb4C

The Payment Link set the Customer's email here: https://dashboard.stripe.com/test/logs/req_IxNFVE7eIxvAIj

ionic flax Apr 21, 2022, 12:36 AM

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just the billing email we would like to update programatically.. but if the billing email can be set in the payment link workflow, that's good as well..

loud elbow Apr 21, 2022, 12:36 AM

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As long as you don't modify the email via the Dashboard you shouldn't have a problem; the email_to property is not populated by default and the Customer's email will be used.

ionic flax Apr 21, 2022, 12:37 AM

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yes.. that's correct.. I could not find any way (other than the dashboard) to update the billing email

loud elbow Apr 21, 2022, 12:38 AM

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Sorry, I think I may be misunderstanding something. Does the information above resolve your issue, or is there still an outstanding question/problem? I want to make sure I unblock you, but I think I may have gotten turned around. 🙂

ionic flax Apr 21, 2022, 12:40 AM

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I am looking for programmatic ways to add/update billing email for a customer

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so based on our conversation, it is not possible

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but it would be super useful for us in terms of our integration with Stripe

loud elbow Apr 21, 2022, 12:43 AM

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The billing email for a Customer defaults to the email on the Customer object in the API unless there's a specific billing email provided via the Dashboard.

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You can use the email on the Customer for your purposes as long as it is not changed via the Dashboard.

ionic flax Apr 21, 2022, 12:45 AM

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Unfortunately, it does not work for us. We would like the customer email and the billing email to be different for some customers' cases

loud elbow Apr 21, 2022, 12:46 AM

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Ah, I see. That's not something we support via the API today. A workaround would be to use metadata on the Customer to store an alternative email and use that based on your own logic: https://stripe.com/docs/api/customers/update#update_customer-metadata

fringe stratus Apr 21, 2022, 12:49 AM

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Oh man - I came here to ask a very similar question as you folks are discussing: Our issue is setting programmatically setting the Emails to CC field on the Customer. It's possible in the UI here:

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Should I ask in a new thread?

loud elbow Apr 21, 2022, 12:49 AM

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No, here is fine, but same answer as above; you can't change it via the API.

fringe stratus Apr 21, 2022, 12:50 AM

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Oof - Ok, thank you for clarifying.

loud elbow Apr 21, 2022, 12:51 AM

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No problem!

fringe stratus Apr 21, 2022, 12:51 AM

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Aside from the metadata are there any other work-arounds we can consider? or is that our best bet?

loud elbow Apr 21, 2022, 12:53 AM

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What's your use case exactly?

fringe stratus Apr 21, 2022, 12:55 AM

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I'm importing a bunch of customer data into Stripe. Our finance team has prepared a spreadsheet with our customer data (pulled from QuickBooks) This spreadsheet includes several different "Billing Emails" for customers. Sometimes our customers require that invoices are sent to multiple internal teams.

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Our finance folks saw the CC Emails in the UI and planned to have the import set those programmatically.

loud elbow Apr 21, 2022, 12:57 AM

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Gotcha. Unfortunately that's not possible with the API. We only support a single email address on the Customer in the API. I bumped this feature request internally as a result of the previous conversation in this thread, but there's no timeline or anything for this changing in the future.

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The best workaround I can think of is to use metadata and your own email logic.

fringe stratus Apr 21, 2022, 12:59 AM

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Thanks - I understand completely. I will communicate this back to the team and if I think of anything clever, I'll post an update.

ionic flax Apr 21, 2022, 1:05 AM

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thanks

loud elbow Apr 21, 2022, 1:05 AM

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Sorry I couldn't be of more help! 😅

fringe stratus Apr 21, 2022, 1:08 AM

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No worries - getting a solid answer is helpful even if the specific feature isn't available. I looked through docs and came up empty. Even if you aren't able to prioritize exposing this via the API - it may be worthwhile to clarify this in the API docs.

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Also - there's this SO where someone's having a very similar issue: https://stackoverflow.com/questions/71319021/stripe-one-customer-need-to-send-invoice-to-multiple-email-addresses

Stack Overflow

Stripe - one customer - need to send invoice to multiple email addr...

I see no solution or even any internet discussion for a fairly obvious problem that is sending Stripe invoice/receipt to a customer, to several email adresses at once.
Docs show single email per cu...

#footballhero - Billing Email