#Anna - currency
wise oxide
Hello. What's your question?
When you say your website is charging in USD, do you mean funds are settling in USD but users are paying in CAD?
prisma juniper
my payout is in usd
let's say something is 20$, i get paid out in usd. I'm also assuming the client is getting charged in usd
although by bank account and currency is set to cad
how do i fix that?
wise oxide
If your settlement currency is CAD and you have a CAD bank account, you should be getting the payout in CAD. Can you share the payout id?
prisma juniper
order #?
or this? src_1Kpd9BFlLUGgOKi7ewXSLp7l
it clearly states usd on the transaction
wise oxide
No I would need a payout ID to verify. It's possible you are accepting payments in USD but the payout is still in CAD. The currency would get converted
prisma juniper
the transaction states 20$usd
i'm more concerned about the currency the customer is being charged in
wise oxide
Got it. Yeah that should be easily fixable. How are you accepting payments? PaymentIntents, etc.?
wise oxide
You can pass the currency here when you create the paymentintent: https://stripe.com/docs/api/payment_intents/create#create_payment_intent-currency
Or wait
Are you a plugin user?
prisma juniper
not sure what that means
wise oxide
Are you using a plugin? Wordpress, woocommerce, etc. or did you code an integration yourself?
Just need to know what kind of integration you have
prisma juniper
i had developpers create the website for me through wordpress and i use woocommerce
wise oxide
Ah so they probably used some plugin. Unfortunately we can only help developers in this channel with their API integrations. So, you will have to get your developers to change the currency they are charging in.
If they still don't know how to change it, they can reach out to support for Stripe supported plugins: https://support.stripe.com, but will have to reach out to the plugin developer if it's a third party plugin
prisma juniper
ok so nothing that i can do on my end then?
wise oxide
Unfortunately not. This is a configuration your developers will have to change
prisma juniper
ok i appreciate your help, thank you
wise oxide
No problem