#Sinduri-sfu-woocommerce
proven horizon
req_n3nMs7g3j49eUS
This is happened on our customer site and now i've replicated the same issue in my testing environment and i am sharing my test request ID
drifting parrot
The PM (pm_1KqZrlEKZ4Dtb2aTTH9xdcbd) used in that Payment Intent was created via this API request: https://dashboard.stripe.com/test/logs/req_JiaRGgaA6DZ1jV
proven horizon
Now we fixed the issue but what can we do for existing recurring payments?
drifting parrot
It's never been saved to a customer object, so after one usage it cannot be reused. Was initially used in this PI: https://dashboard.stripe.com/test/payments/pi_3KqZrpEKZ4Dtb2aT0XFvUJHE
drifting parrot
Now we fixed the issue but what can we do for existing recurring payments?
You'll need to bring the customer back on-session and they'll need to input their payment details again for them to be saved correctly
proven horizon
omg!
There is no other way to resolve this!!?
One more concern should the customer need to pay all the renewal order manually?
drifting parrot
Not unless you have another payment method associated to the relevant customers
drifting parrot
One more concern should the customer need to pay all the renewal order manually?
I don't understand the question
proven horizon
I mean the parent order is created without setup_future_usage param, so all the renewal order get failed bcz the same payment method can't used with the customer again..This is the case
So my question is the customer need to pay all the renewal orders by entering payment details again..?
drifting parrot
If you bring them on-session to provide payment details and save them for future usage, then they won't be required to provide payment details for every recurring payment no
proven horizon
okay thank you so much
drifting parrot
Sure, np