kivan-help | Stripe Developers | Page 1

wispy bear Apr 20, 2022, 2:27 AM

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hi there, how can we help?

median osprey Apr 20, 2022, 2:41 AM

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There is such a message on my account, I want to know why

wispy bear Apr 20, 2022, 2:41 AM

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if you contact Stripe Support : https://support.stripe.com/contact, they'll be able to help you with that!

median osprey Apr 20, 2022, 2:42 AM

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I've tried it, can't solve it

wispy bear Apr 20, 2022, 2:44 AM

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i'm confused, could you share more on can't solve it?

median osprey Apr 20, 2022, 2:45 AM

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I send a request from the admin platform as instructed on the url, but I can't make it at all, always error

wispy bear Apr 20, 2022, 2:48 AM

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to clarify, you logged in to your own account, saw that error and then tried to click on contact us but you never managed to send a request to support using that link?

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have you tried reaching out to support using this form? https://support.stripe.com/contact/email

median osprey Apr 20, 2022, 2:51 AM

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I've tried it

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error

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wispy bear Apr 20, 2022, 2:53 AM

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hmmm, if you're still logged into your Stripe account, i would suggest logging out and then trying again using incognito mode

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otherwise the alternative would be to send an email directly to support@stripe.com

median osprey Apr 20, 2022, 2:55 AM

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I have also tried direct mail contact, they always tell me to send a request on the STRIPE management platform, but now I can't send a request for unknown reasons

wispy bear Apr 20, 2022, 2:57 AM

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can you DM me the email address which you've sent your request in from?

median osprey Apr 20, 2022, 2:59 AM

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My private email, but this is not my account email

wispy bear Apr 20, 2022, 2:59 AM

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would you know what's your account email?

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okay got both emails

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give me a second to see if i can find your past emails to us

median osprey Apr 20, 2022, 3:01 AM

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The person who replied to my email is Chinese customer service

wispy bear Apr 20, 2022, 3:03 AM

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okay, i found the email, taking a quick look first

median osprey Apr 20, 2022, 3:04 AM

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This problem has been many days, I want to solve it as soon as possible

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At least make sure what is the status of my account now

wispy bear Apr 20, 2022, 3:09 AM

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I can't help with finding out why your account is closed, but what I can do here is to help flag this ticket to the relevant team. They'll get back as soon as they're able to.

median osprey Apr 20, 2022, 3:11 AM

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Will they give me an answer here?

wispy bear Apr 20, 2022, 3:14 AM

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they'll respond on the ticket

median osprey Apr 20, 2022, 3:14 AM

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when can i find this " ticket "?

wispy bear Apr 20, 2022, 3:16 AM

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sorry, i should have been more specific, they will respond on that email which you sent originally

median osprey Apr 20, 2022, 3:19 AM

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ok, thank you, I hope you can reply to me as soon as possible, because it has been delayed for too long, our company needs account operation to collect funds

#kivan-help