#RasBadMan-support

1 messages · Page 1 of 1 (latest)

manic hill
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Hello 👋
Yes, we do offer live chat support. However, it could take a while when the volume is high.

split mist
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We have a compromised account and it is urgent we catch and close the account before funds are transferred out

manic hill
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Ah I see. I wish I could help but we can't really provide any support here as our team works with developers building apps using Stripe's API. Our support team is better geared towards this.

split mist
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How do I get hold of someone who can help?

manic hill
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I believe we offer live chat if you're logged in
You could also send an email
https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

split mist
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There is no Live chat. It is advertised and when you click on it it takes you to the send email

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I have sent numerous emails to no avail.

manic hill
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Are you sure you're on the right page?

Screen_Shot_2022-04-19_at_3.31.59_PM.png
split mist
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How do I get there?

manic hill
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Use the link I've shared above, make sure you're logged into a stripe account

split mist
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{"error":{"message":"You requested an account link for an account that is not connected to your platform or does not exist.","message_code":"account_links_no_connected_merchant"}}

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I get an error message when I click that link

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Since account is compromised!!!

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Is there a number?

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Can I submit a call back number through you?

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This is serious and the sooner we mitigate the situation the better.

manic hill
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I really wish I could help but unfortunately our team doesn't have any workflows or resources in order to help with situation like these. We support developers with integration questions.

split mist
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I understand that. You work for the same company. Can you at least assist with having them call me back?

manic hill
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If I could, I would've definitely done that by now as I understand how important this is for you.
I'd try sending another email as well as if you have another Stripe account and are able to login, you maybe able to access the other support options such as live chat and request a callback