YerayAmenitiz-3DS-modal | Stripe Developers | Page 1

fading ice Apr 19, 2022, 2:11 PM

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Hi 👋 we don't have much insight into that as the actual content that is displayed in that modal is all provided by the issuing bank.

summer jungle Apr 19, 2022, 2:14 PM

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Is there any chance we might be hiding it due to the screen size? Our implementation does not override any style the Stripe iframe provides though

fading ice Apr 19, 2022, 2:15 PM

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I'm not sure. I don't know if the content is built with a minimum screen size in mind. Do you see the same thing if you use a device with a larger screen?

summer jungle Apr 19, 2022, 2:16 PM

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We can't reproduce it since the issue is being experienced by the end user, not from our direct client. In our testing environment everything works fine.

fading ice Apr 19, 2022, 2:17 PM

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Gotcha, I'm not able to read the content of that popup, are you? I see the warning icon/logo and am wondering if the wording of the message explains what is happening.

summer jungle Apr 19, 2022, 2:20 PM

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Do you see it now?

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It's in French, I used an online tool to translate it and it doesn't look like it has anything to do

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This is what it says

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since it says "in the coming weeks" I assume it should still be working

fading ice Apr 19, 2022, 2:24 PM

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Hm yeah, that doesn't seem useful. I would suggest trying to see if you can scroll in the modal, and if not have your customer reach out to their bank to figure out why they can't see any input field.

summer jungle Apr 19, 2022, 2:27 PM

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Thanks!

fading ice Apr 19, 2022, 2:32 PM

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Any time!

#YerayAmenitiz-3DS-modal