#Mohammmed-PaymentIntent

1 messages · Page 1 of 1 (latest)

plain current
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Hi there, what kind of message did you customer receive?

dry lintel
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that you card has been charged of this amount by (the company name)

plain current
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I can see this payment intent was captured twice, the first capture failed due to amount to large, and the second capture succeeded.

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Did both messages say the capture was successful?

dry lintel
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what happened:
I created the intent.
confirm it ( this when customer receive the first message).
capture the payment this when captured failed and (the user get the second message).

this 2 messages come in case of success and failing

plain current
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Do you have the exact messages that your customer received?

dry lintel
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yes

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1 sec

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27/03/22, Card No. 527639XXXXXX6372 Purchase Txn. AED -57.53 at XXRIDE +971429599. Available Balance is AED +10,257.30

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this is from different intent
pi_3Ki0kgBZmWAkNUab0ILZhdp6

this charge was:
created
confirmed (get the pervious message)
than cancelled

money get deducted and never been refunded.

same happened to this intent:
pi_3Ki0fsBZmWAkNUab1yQClOAQ

plain current
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For pi_3Ki0kgBZmWAkNUab0ILZhdp6, its status was requires_action before it's canceled, therefore the payment was succeeded and there's no need to refund.

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And the same thing for pi_3Ki0fsBZmWAkNUab1yQClOAQ

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you only need to refund if the payment intent is already succedded

dry lintel
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but I can't see the money been added to my account or been received in my account.

plain current
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The money is never funded to your account because the payment intent were not succeeded in the first place.

dry lintel
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I get confused little bit

the payment were succeeded means I should I receive the money in my account.

the payment were not succeeded, I shouldn't receive the money and the money should not deducted from the card

but what happened
pi_3Ki0kgBZmWAkNUab0ILZhdp6
pi_3Ki0fsBZmWAkNUab1yQClOAQ

those two get deducted from my card ( I was testing on my card), not refunded or received in the stripe account.

where I can see the money or how I can explain this to the customer?

plain current
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Have you contacted your bank to confirm the deduction?

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Some bank will hold the uncaptured fund for a few days before releasing it

dry lintel
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I contact and waiting for it.

never less this happened with many people not with me only.

confirm the payment intent will trigger deduction of the money from the customer card??
I need answer for this question only for now.
I am using only charge API and want to move to payment intent API, never less can't take this step while this messages keep been received twice.

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this another payment intent which cause all this problems:

pi_3KigKTBZmWAkNUab18rvIf4U

we create the payment intent.
confirm it ( the user get first message)
capture (the user get second message)
I will try to get screenshot from the user.

plain current
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OK. I don't think the bank will deduct the money straightaway, they will usually hold the money for a few days. If the money is not captured, they will release it and return to customer.

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And the best way to verify it is checking your bank statement.

dry lintel
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yes but holding the amount causing to initiate a payment message with correct information.

which I am not able to find solution for it anywhere in the documentation

userDisput.png
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this intent is pure example of it:

pi_3KigKTBZmWAkNUab18rvIf4U

create the payment for (40.82)
confirm it ( he get the first message).
capture only (8 out of 40.82) ( he received a message said I get 40.82 again)

plain current
dry lintel
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ok