Pandorum - ID verification | Stripe Developers | Page 1

simple crypt Apr 15, 2022, 1:13 PM

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Can you elaborate on what you're trying to do? Is this connect onboarding?

tight quartz Apr 15, 2022, 1:13 PM

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my client needs to verify his ID, beacuse there was a notice on the dashboard

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we are trying to upload the ID and it always says it isnt good.

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does the front and the back of the ID have to be on the same picture?

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the home address is also different from the business address which he entered

simple crypt Apr 15, 2022, 1:16 PM

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Was there a specific error message as to why the upload didn't work?

tight quartz Apr 15, 2022, 1:17 PM

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1st he uploaded the front page of the ID, then it said it needs the back side, did that with another image and it said it didn't look good enough or the whole document isn't visible enough

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now we are going to do back and front at the same time on the same image

simple crypt Apr 15, 2022, 1:18 PM

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Ok. I see. Try that, and if that doesn't work, I recommend reaching out to support about this: https://support.stripe.com as they're best equipped to help with this

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tight quartz Apr 15, 2022, 1:18 PM

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okay, will give it a try

#Pandorum - ID verification