jimmyt-payment element | Stripe Developers | Page 1

smoky condor Apr 15, 2022, 10:28 AM

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hi, do you know what phone, browser, etc the user is using?

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could you please reply in the thread?

limber dragon Apr 15, 2022, 11:15 AM

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sure - sorry - had to leave suddenly...

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very little information at the moment i'm afraid

smoky condor Apr 15, 2022, 11:17 AM

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I don't know how to help in that case

limber dragon Apr 15, 2022, 11:17 AM

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am trying to gather more info

smoky condor Apr 15, 2022, 11:18 AM

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ok could you please reach out to https://support.stripe.com/?contact=true with all the details you could gather so we could try to help you investigate the issue?

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limber dragon Apr 15, 2022, 11:19 AM

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Just wondering if u had any logging from your form elements, sending logging messages back to a stripe server perhaps. I can get Payment intent and time

smoky condor Apr 15, 2022, 11:19 AM

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yes that would also be helpful

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gather as much information as possible and send a detailled email to support

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this way we could take a look at it and investigate

#jimmyt-payment element