#phonicuk - feedback
tulip idol
You can share here or with our support team: https://support.stripe.com/contact
What kind of feedback? 🙂
turbid flare
Fairly minor detail, take this situation I have here:
The idea is that the main product (AMP Enterprise T4) comes with a year support as standard, and that the Support subscription only becomes payable after that first year.
It's not a 'trial' of the support service since you get it regardless, its first year cost is just rolled into the main product.
My feedback would be that under certain circumstances, we should be able to change the "Pay and start trial" wording - since there's no trial and it might confuse customers.
Doing it the other way around where the 'trial' facility isn't used means reducing the price of the base product, which also causes confusion because it's then not obvious why the actual 'product' price has dropped.
It's more a 'deferred subscription' than a trial but Stripe doesn't really have a way of handling that short of using the API to change the price of the existing subscription which isn't as consumer friendly as I'd like
When using multiple line items like this in a payment link, the item descriptions also don't show - so I can't explain away what's happening.
tulip idol
You can also use a $0 recurring price for the first year, or apply a 1 year promotion/discount for the recurring price
ie, make the recurring amount the 300, but then a discount/promo of -300 "firstyearsupport" or similar
but appreciate the feedback -- we're working on expanding the use cases supported with checkout continuously
turbid flare
Ah did I see a way for the payment link to have a voucher code pre-populated?
I've got some beta features enabled on my account for that stuff..
tulip idol
Ah true that payment links don't support that, you'd need to integrate with individual checkout sessions to use the discount approach
turbid flare
indeed, I've got the beta feature for URL parameters to pre-fill information like the email address, but the promo code is not one of those fields
I think that's all though, I've managed to get 95% of the way there with what I'm trying to do so I should be able to manage with a few minor details having to be explained away somehow
not showing the details in that situation is a frustration though compared to a single line item
tulip idol
I think what you've done is probably the simplest/best solution currently, other approaches are only going to get more complicated. You can explain to your users that the first year of support is included from your site before redirecting via the payment link.
That, or provide them with a promo code to enter to get the first year of support discounted with they arrive, but some may miss that
(you'd likely want to make the bundled support its own product for that use case, to allow you to make the coupon only applicable to the bundle, and not something customers can apply to just paying for support, eg)
turbid flare
aye, it's a little fiddly but I think I've got the best solution for now - so my feedback is just about ways it could be tidied up 🙂
I do appreciate that I'm bending what stripe is normally meant to do a bit here xD
tulip idol
It helps us make the product better 🙂 ❤️