#Aaron8646-ConnectFund
maiden gust
Hi, can you give an example Id of the paid Payout?
And how do you see status of associated transactions?
hasty ginkgo
payout id: po_1KoHGyR6T2wB7V13Zlnse1c7
txn id: txn_1KoHGyR6T2wB7V13toqvtL8J
the payout object has a "balance_transaction" field
(this is test data)
maiden gust
Where are you seeing the status pending for that balance transaction? Via API?
hasty ginkgo
yup
{
id: 'txn_1KoHGyR6T2wB7V13toqvtL8J',
object: 'balance_transaction',
amount: -14250,
available_on: 1649980800,
...
source: 'po_1KoHGyR6T2wB7V13Zlnse1c7',
status: 'pending',
type: 'payout'
}
but the payout says something else!
{
id: 'po_1KoHGyR6T2wB7V13Zlnse1c7',
object: 'payout',
amount: 14250,
arrival_date: 1649894400,
automatic: true,
balance_transaction: 'txn_1KoHGyR6T2wB7V13toqvtL8J',
...
** status: 'paid',**
type: 'bank_account'
}
maiden gust
Do you have a little bit older transaction? Like yesterday or earlier
hasty ginkgo
not one that highlights the same difference, no
maiden gust
So this is a Payout in test mode, I think despite we marked it as "paid", the money never reach a real bank account, then the balance transaction here always has pending status
In Live mode, after your bank successfully received the amount, it should be marked as available
hasty ginkgo
so in live mode, payouts and transaction statuses should be synced? or would you suggest using one over the other
maiden gust
Should sync. I would recommend relying on the Payout status over Balance Transaction
maiden gust
Oh sorry missed it. Paste me the connected account id please
hasty ginkgo
acct_1Knbg1R6T2wB7V13
hasty ginkgo
anything on this?
maiden gust
Sorry, was stretching out a bit, back into looking 🙇♂️
Hmm I dont' see any balance
You see -$6.79 here, correct? But that's the platform balance
maiden gust
From my view I don't see any balance transactions, I guess that's why it's showing 0 in Dashboard
hasty ginkgo
dashboard says 0 for total balance and pending balance. api says 142.50 for available balance and -142.50 for pending
maiden gust
Can you share some screenshot on the API result?
hasty ginkgo
{
object: 'balance',
available: [ { amount: 14250, currency: 'usd', source_types: [Object] } ],
instant_available: [ { amount: 0, currency: 'usd', source_types: [Object] } ],
livemode: false,
pending: [ { amount: -14250, currency: 'usd', source_types: [Object] } ]
}
from stripe.balance.retrieve()