Doge-payment-failure | Stripe Developers | Page 1

honest viper Apr 13, 2022, 6:30 PM

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My initial reaction would that you're getting that failure because 3DS authentication failed, but if you have a Payment Intent ID we can take a look

merry shoal Apr 13, 2022, 6:31 PM

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honest viper Apr 13, 2022, 6:48 PM

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Yeah, it looks like that PI failed authentication, which is why it failed

merry shoal Apr 13, 2022, 6:50 PM

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I see, the customer is getting a 'We are unable to authenticate your payment method. Please choose a different payment method and try again.' error message as well, is Stripe able to tell if it's due to their payment provider?

honest viper Apr 13, 2022, 6:51 PM

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From our perspective all we can see is tha the authentication was rejected - a good next step is to contact their card issuer and see if there was any issues on their end

merry shoal Apr 13, 2022, 7:05 PM

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we had the customer reach out to their payment provider to see if there were any issue but they claim there isn't any; not sure how to continue from here

honest viper Apr 13, 2022, 7:06 PM

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You can try contact support (https://support.stripe.com/contact/email) to see if they have any other thoughts, but really I think this is something they have to push on their card issuer for.

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merry shoal Apr 13, 2022, 7:07 PM

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ok we'll try that, thanks very much

#Doge-payment-failure