ankita-token | Stripe Developers | Page 1

fast isle Apr 13, 2022, 12:01 PM

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hi! can you share the exact error message or a stack trace or a screenshot showing exactly where you see this and what code you used?

upper oar Apr 13, 2022, 1:15 PM

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Basically after connecting wih reader i get failure dialog.

misty dome Apr 13, 2022, 1:25 PM

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Hello. Was this working before in production?

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Ie. did it break all of a sudden? Or is this the first time you are going live?

upper oar Apr 13, 2022, 1:27 PM

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we haven't tested in live mode but on testing mode it is working fine

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Means first time i am testing on live mode

proper oasis Apr 13, 2022, 1:57 PM

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Hey there, hopping in to help with this.

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Which reader are you using?

upper oar Apr 13, 2022, 1:59 PM

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bbpos

proper oasis Apr 13, 2022, 1:59 PM

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Which one?

upper oar Apr 13, 2022, 2:01 PM

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chipper 2x

proper oasis Apr 13, 2022, 2:07 PM

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OK thanks and this is currently working in test mode, but not when you try to switch to live mode?

upper oar Apr 13, 2022, 2:09 PM

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yes

proper oasis Apr 13, 2022, 2:10 PM

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and switching back to test mode resolves the issue?

upper oar Apr 13, 2022, 2:10 PM

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yes

#ankita-token