Alexandra-Billing | Stripe Developers | Page 1

worn horizon Apr 13, 2022, 2:04 AM

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Hi there, is this question about logging in to your Stripe Account?

small hedge Apr 13, 2022, 2:12 AM

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Hi Jack, No it is not. I am unable to as the staff member the account is linked to is not here

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I just need to confirm where some payments are- if they are being refunded or coming to us

worn horizon Apr 13, 2022, 2:13 AM

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I can help you to check if you have the payment Intent ID

small hedge Apr 13, 2022, 2:16 AM

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Hi Jack this was completed through Fergus Pay. Will Fergus have this information?

worn horizon Apr 13, 2022, 2:17 AM

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I see, yup I'd suggest you to check with Fergus first.

small hedge Apr 13, 2022, 2:19 AM

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Okay I will ask them for the ID numbers

small hedge Apr 13, 2022, 3:28 AM

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pi_3KnZ4mFo346QTVNw1qGAlbSX

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Can you please advise if this payment is on the way to Arctic Melbourne

worn horizon Apr 13, 2022, 4:00 AM

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one sec, let me take a look

small hedge Apr 13, 2022, 4:01 AM

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Thank you!

worn horizon Apr 13, 2022, 4:04 AM

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Thanks for waiting, the refund request failed due to Insufficient funds in your Stripe balance to refund this amount

small hedge Apr 13, 2022, 4:05 AM

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Brilliant. Thank you- I will sort this out on our end

worn horizon Apr 13, 2022, 4:06 AM

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welcome!

#Alexandra-Billing