Addie - Checkout | Stripe Developers | Page 1

near vault Apr 12, 2022, 4:27 PM

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Do you have request IDs corresponding to creating the checkout session?

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Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

fiery saffron Apr 12, 2022, 4:28 PM

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Thank you, I will look.

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Screen_Shot_2022-04-11_at_2.02.33_PM.png

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here is a screenshot of the pop up message.

near vault Apr 12, 2022, 4:30 PM

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That tells me nothing. I would need the request ID to have any idea what is going on.

fiery saffron Apr 12, 2022, 4:31 PM

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Screen_Shot_2022-04-12_at_11.31.21_AM.png

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Thanks, I was working on getting this info.

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Does that give you what you need?

near vault Apr 12, 2022, 4:32 PM

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Please provvide the ID value as text. I cannot use the image

fiery saffron Apr 12, 2022, 4:33 PM

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req_UCZjYbxNbVrnSt

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Status
200 OK
ID
req_UCZjYbxNbVrnSt
Time
IP address
66.96.183.89
API version
2018-02-28
Source
Stripe/v1 PhpBindings/1.11.0
Idempotency
Key — 0eafe07f-5272-4b8c-980b-99356ff38857

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Do you mean all of it like that?

near vault Apr 12, 2022, 4:36 PM

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The req_ was all I neeeded but that helps.

fiery saffron Apr 12, 2022, 4:36 PM

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Ok, great

near vault Apr 12, 2022, 4:37 PM

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So this is successful but the JS form they are using is returning this error when they try to capture payment details?

fiery saffron Apr 12, 2022, 4:37 PM

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Yes, just before.

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It pops up with the message and then allows the payment to be entered.

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after they click "ok"

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I don't know if you need this, but it's happening on this page: https://grumpygramps.org/head-2-toe-relay-registration/

Head to Toe Relay

DE Head to Toe Relay Ride

Registration Form

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Do you need anything else from me?

near vault Apr 12, 2022, 4:55 PM

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Sorry it's still pretty busy and this will take some time to investigate. It sounds like their JavaScript is doing something weird. Do you have any logs of failing requests related to this?

fiery saffron Apr 12, 2022, 4:56 PM

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I can see you're pretty slammed. I didn't mean to rush you.

near vault Apr 12, 2022, 4:56 PM

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You might need to clear the filters automatically applied to the Developer logs

fiery saffron Apr 12, 2022, 4:58 PM

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I don't have anything from failed requests. When people get that message they just stop and don't pay.

near vault Apr 12, 2022, 4:58 PM

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Yeah, but the JavaScript is making requests. If that message is coming from Stripe.com it's the result on an API request. I'll keep digging

fiery saffron Apr 12, 2022, 4:59 PM

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Ok, that's very nice of you.

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How do I clear the filters applied to the developer logs?

near vault Apr 12, 2022, 4:59 PM

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There should be a "Clear Filters" button on the right hand side.

fiery saffron Apr 12, 2022, 5:00 PM

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ok, thank you

near vault Apr 12, 2022, 5:00 PM

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Nope...nothing there (From what I can see)

fiery saffron Apr 12, 2022, 5:01 PM

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thanks for checking that. I clicked clear filters.

near vault Apr 12, 2022, 5:14 PM

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Hmmm unfortunately I cannot test this out without providing an actual credit card

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Furthermore it appears to be using a WordPress plugin which we don't have insight into

fiery saffron Apr 12, 2022, 5:25 PM

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Ok, thanks for checking. Are you saying that the message could be coming from Ninja forms even though it says it's a message from Stripe?

near vault Apr 12, 2022, 5:26 PM

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I'm saying I cannot see what code is being used to collect the payment information which is triggering this message

fiery saffron Apr 12, 2022, 5:27 PM

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If I turn it on test mode temporarily could you?

near vault Apr 12, 2022, 5:28 PM

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No, I just don't have access to the JavaScript that is handling the form

fiery saffron Apr 12, 2022, 5:28 PM

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ah ok, I see. Thank you for trying and for answering my questions.

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I hope you have a great day!

near vault Apr 12, 2022, 5:29 PM

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I wish we had more concrete answers for you. I would reach out to whoever is maintaining that plugin to see if you can get some information.

fiery saffron Apr 12, 2022, 5:30 PM

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I appreciate that advice.

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Wow you are pretty amazing to keep up with this chat.

near vault Apr 12, 2022, 5:30 PM

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Thankfully it's not just me

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😅

fiery saffron Apr 12, 2022, 5:31 PM

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Oh good! phew! lol

near vault Apr 12, 2022, 5:31 PM

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Still, it's been rough

fiery saffron Apr 12, 2022, 5:31 PM

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I have noticed that you are soooooo busy. Your boss should give you a raise.

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anyway, I'll stop bugging you...thanks again!

#Addie - Checkout