Bracy - CC error | Stripe Developers | Page 1

tidal marlin Apr 12, 2022, 3:40 PM

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Hi 👋
Can you share a request ID for one of these attempts?
Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

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vocal oracle Apr 12, 2022, 3:42 PM

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req_t7c8dY9QkvF2t6

tidal marlin Apr 12, 2022, 3:45 PM

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Okay so you can only use the MOTO feature if you have been gated in to that feature. You can request access here:
https://support.stripe.com/contact/email

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Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

vocal oracle Apr 12, 2022, 3:46 PM

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excuse me? I don't understand. I have been processing cc's for a while now, I need access to what?

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what is MOTO?

tidal marlin Apr 12, 2022, 3:48 PM

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You passed the parameter in your request

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 payment_method_options: {
    card: {
      moto: "true"
    }
  },

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SInce you were doing this in the Dashboard, maybe there was a switch or toggle that got flipped?

vocal oracle Apr 12, 2022, 3:49 PM

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oh. a wrong setting?

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but i just processed a different cc a few minutes earlier and it was fine.

tidal marlin Apr 12, 2022, 3:50 PM

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did you also do that through the dashboard?

vocal oracle Apr 12, 2022, 3:50 PM

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yes from dashboard i click on create a payment

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errr, payments then i clcik on create a p[ayment

tidal marlin Apr 12, 2022, 3:54 PM

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Well apparently for this payment you specified you were taking card details directly and inputting them as in Mail Order/Telephone Order (MOTO). You need to be gated into this functionality.

vocal oracle Apr 12, 2022, 3:55 PM

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well it is a phone order if i manually input the cc details, which i always will do. correct?

tidal marlin Apr 12, 2022, 3:55 PM

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THen yes, you will need to request access to that functionality

vocal oracle Apr 12, 2022, 3:56 PM

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ok then could you please tell me how all the other transactions go thru when i have been inputting the cc manually? i will always do it manually.

tidal marlin Apr 12, 2022, 3:56 PM

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Can you share the request ID of a successful payment?

vocal oracle Apr 12, 2022, 3:57 PM

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sure one sec

tidal marlin Apr 12, 2022, 3:57 PM

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This server is a chat for developers integrating Stripe. I can tell you how to code your integration but Dashboard stuff isn't my forte

vocal oracle Apr 12, 2022, 3:58 PM

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req_VtVstDiZNRpzHo

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well im not a developer per se, I use stripe at my hotel to process reservations

tidal marlin Apr 12, 2022, 4:00 PM

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Yeah, this discord server is for people writing code. Okay so in this request there was no MOTO specified. that's why it succeeded.

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It was still raw card numbers but it was created using a Source

vocal oracle Apr 12, 2022, 4:00 PM

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ok how do i not specify a moto?

tidal marlin Apr 12, 2022, 4:01 PM

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Unfortuntaely I do not know enough about entering raw card numbers in the Dashboard to answer this any further. I suggest you reach out to Support at the link I provided.

vocal oracle Apr 12, 2022, 4:01 PM

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oh ok well ty for trying to help then

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there is no discord?

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sigh, i suppose i will be lost then . ty aAnyway.

tidal marlin Apr 12, 2022, 4:05 PM

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Our Support page does have a live chat but I would recommend sending an email

#Bracy - CC error